Customer Service Associate

Job TitleThis position is responsible for fast, friendly, and accurate transactions at the point of sale. Responsible for providing positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill Central Texas mission and values.Customer ServiceCreates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.Communicates current and upcoming sales promotions and eventsProvides excellent customer service by greeting, assisting, and thanking customers while meeting customer's needs in a timely manner; ensures customer concerns and complaints are handled to the customer's satisfactionProjects a favorable image of Goodwill Central Texas at all timesMaintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climateStore OperationsFollows policies and procedures and executes directives in a timely manner.Processes all forms of payments, refunds, and promotional discounts according to procedureMaintains workstation in a clean and organized mannerMay be asked to assist in the training process for new customer service associates and other staff cross-trained to use the point of sale systemResponsible for executing merchandising standardsFollows pricing and price check guidelinesResponsible for executing salvaging standardsSafety & RiskFollows and adheres to safety and risk procedures and initiatives.Uses and maintains personal protective equipmentParticipates in weekly safety huddles, monthly safety meetings and drillsWorks to reduce worker's compensation incidents and customer accidentsUses proper lifting techniquesUses power equipment responsibly and with appropriate certificationIdentifies recall products and properly removes them from processingServices & ProgramsProvides a work environment to train and develop participants in achieving their goals.Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participantsWorks respectfully and effectively across culturesUnderstands and actively supports the organization's diversity and inclusion effortsActs as a good role modelOther DutiesResponsible for being familiar with Team Member Handbook, and organizational policies, as well as where to find the most up-to-date versions on the intranetOther duties as assignedKnowledge & SkillsAbility to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customersAbility to work independently and coordinate multiple projects simultaneouslyExcellent organizational skills, ability to prioritizeExcellent decision-making skillsStrong attention to detailsAbility and desire to provide excellent customer serviceAbility to interact with a diverse population in a human-services settingHigh level of initiative and self-motivationPerseverance and commitment to getting the job doneKnowledge/expertise in working with persons with disadvantages and/or disabilities and barriersPrior Years Experience0-3 years of relevant experienceHigh school diploma or equivalent preferredEqual Employment Opportunity StatementGoodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.Background Check RequirementEmployment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.