Collections Manager

Job Description SOCOTEC is seeking an experienced Collections Manager to lead and develop a geographically distributed team of 7 collections specialists across Dallas, New York, Miami, and San Diego. This is a high-impact, hands‑on role at a pivotal moment for the finance function. The successful candidate will bring operational rigor to a large and complex receivables portfolio, define the business requirements and workflows that will shape our HighRadius implementation, oversee our trade receivables financing program, and develop a team that can scale with the business. This role reports to the CFO and will transition to reporting to the Controller as the finance function matures. It is based in Dallas, TX, which will serve as the long‑term hub of the collections function. Key Responsibilities Collections Operations Own the end‑to‑end collections process for a portfolio of 2000+ B2B accounts across construction and engineering services Monitor aging reports, set and enforce collection targets, and drive DSO improvement Manage complex disputes and escalations, including pay‑when‑paid contract situations and multi‑project client relationships Develop and enforce standard operating procedures for collections, ensuring consistency across all locations Drive automation through adoption of HighRadius and other technology/AI Prepare and present regular performance reports to senior leadership, including KPIs, aging analysis, and cash flow forecasting Trade Receivables Financing Program Manage the day‑to‑day operations of SOCOTEC's factoring program, serving as the primary point of contact with the financing partner Oversee credit limit monitoring and eligibility assessments for factored invoices Ensure accurate and timely cash application and reconciliation of factored receivables Identify opportunities to optimize program utilization and improve cash flow outcomes HighRadius – Business Ownership Serve as the functional lead and business owner for HighRadius, representing the collections team's needs and priorities Define business requirements, validate proposed workflows, and ensure the tool is configured to reflect real collections processes Partner with IT to provide ongoing functional input and sign off on key milestones Lead change management within the collections team, including training and adoption of new tools and workflows Develop documentation and SOPs to embed HighRadius into day‑to‑day operations once live Team Leadership & Development Build, lead, coach, and develop a team of 7 collections specialists across multiple locations (Dallas, New York, Miami, San Diego) Define individual and team goals, monitor performance, and provide regular feedback and development opportunities Support the build‑out of the Dallas Shared Services Center, including the gradual transition of collections resources to Dallas over time Foster a results‑driven, collaborative culture that can scale with the business Cross-Functional Collaboration Work closely with project accountants and operations teams to resolve billing disputes and ensure invoice accuracy upstream of collections Partner with the CFO and Controller on cash flow visibility, receivables strategy, and credit policy Collaborate with IT on systems‑related matters, providing clear business requirements and functional feedback Qualifications 10+ years of experience in collections or accounts receivable, with at least 5 years in a managerial role Experience in the construction, engineering, or professional services industry strongly preferred — familiarity with pay‑when‑paid contracts and project‑based billing is a significant advantage Experience defining business requirements or serving as a functional owner for collections software; HighRadius experience is a strong plus Hands‑on experience managing a trade receivables financing or factoring program is a strong plus Proven ability to lead and develop distributed teams Strong analytical skills and comfort with ERP systems and financial reporting tools Excellent communication and negotiation skills, with the ability to manage difficult client conversations professionally Additional Information Base salary: $110,000 - $130,000, commensurate with experience Competitive benefits package including health, dental, vision, and 401(k) A high‑visibility role with direct exposure to senior leadership The opportunity to build and shape a best‑in‑class collections function within a rapidly growing company For more information, please visit Job Type: Full‑Time All your information will be kept confidential according to EEO guidelines. SOCOTEC is an Equal Opportunity Employer. #J-18808-Ljbffr