Donation Attendant - Fairview Park Store

Job Description

Job Description

Position Summary

The position serves as the first point of contact for donors, creating a positive and welcoming donation experience by demonstrating kindness, appreciation, and professionalism. The Donation Attendant supports store operations by assisting donors at the drop-off area, organizing and sorting incoming merchandise, and maintaining an orderly and efficient donation area. The ability to assist staff, manage incoming items, and maintain a clean and organized workspace is essential to the success of this role.

Position Details

• Status: Part-time, hourly, non-exempt 
• Schedule: Daytime hours, including some weekend days
• Work Location: On-site at the Common Threads Fairview Park store location, 22049 Lorain Rd.; Fairview Park, OH
• Reports to: Store Manager
  

Primary Job Duties

• Assist donors at the drop-off area, including helping with the donation process and providing donation receipts
• Sort donated items and distribute them to the appropriate departments
• Maintain cleanliness and organization in the donation, store, and warehouse areas, including removal of trash and recycling
• Move furniture and inventory as needed, including assisting customers with furniture loading
• Follow safety procedures when handling donations, furniture, and equipment, including proper lifting techniques.
• Adhere to store policies regarding acceptable donations 
• Answer phones and record donation pickup requests in Slack
• Assist with rag-out and recycling of store items
• Perform opening and closing procedures when scheduled
• Perform additional duties as assigned by supervisor or management

Key Skills

• Strong customer service skills with a friendly, welcoming demeanor
• Clear verbal communication and ability to interact with a wide range of people
• Good organizational skills and attention to detail
• Ability to multitask and stay focused in a fast‑paced environment
• Hands‑on problem‑solving and willingness to pitch in where needed
• Team‑oriented mindset with the ability to work independently
• Basic technology skills (phone use, messaging platforms such as Slack)

Physical and Other Requirements

• Ability to safely lift, move, twist, push, pull, and load furniture and donated items (up to 50 lbs)
• Ability to stand on feet and work consistently for several hours without sitting.
• Ability to climb a ladder
• Ability to assist with cleaning and maintaining organized, safe work areas
• Ability to work a set schedule that includes one weekend day
• Reliable attendance and punctuality
• Willingness to adjust hours as needed to support operational needs, with advance notice whenever possible
• Reliable transportation

• Ability to pass a background check
• Authorized to work in the United States for any employer

Work areas may periodically be dusty due to indoor/outdoor traffic, donated items, and cleaning. Brief, intermittent exposure to outdoor weather conditions is expected while assisting donors.

Preferred Skills (not required)

• Previous customer service, retail, warehouse, or donation‑center experience 
• Comfortable performing light maintenance and basic handyman tasks, including climbing a ladder to change light bulbs
• Ability to occasionally drive a box truck, and insurable by the company

Compensation and Benefits

• Starting at $12/hr, commensurate with experience
• Retirement plan with employer match up to 3%
• PTO accrual begins on start date 
• Employer-sponsored health benefits (30+hrs/wk) and voluntary supplemental life benefits (20+hrs/wk)
• Bonus and attendance incentive compensation plans
• Growth and management opportunities available

Common Threads is an equal opportunity employer committed to creating a welcoming environment for all employees, donors, and customers.

About Common Threads

Join us at Common Threads, frequently voted the #1 thrift store in Northeast Ohio for multiple recent years by various Cleveland publications and consumer polls. Come join our team and learn more about what it’s like to have fun while working at one of the best workplaces in Cleveland.

About Building Hope in the City

Building Hope in the City (BHITC) is a fast-paced and growing organization that seeks to advance the good of the city, magnify the mission of Jesus, and unleash the capability of underestimated people.