Managed Services Engineer - Network

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. This role is responsible for designing, implementing, and managing complex network infrastructures with a strong focus on Palo Alto firewalls (including VM Series in Azure), Aruba switching and wireless solutions, Fortinet security appliances, hybrid connectivity (ExpressRoute and MegaPort), network security, and proactive infrastructure monitoring using LogicMonitor.

The ideal candidate brings deep technical expertise, strong troubleshooting skills, and experience delivering secure, resilient, and scalable network solutions across on-premises and cloud environments.

Role Description

• Design, deploy, and maintain secure and resilient hybrid network solutions based on Palo Alto, Aruba, and Fortinet technologies, including Azure-based infrastructure and ExpressRoute/MegaPort connectivity

• Design, deploy, and maintain hybrid network solutions encompassing both on-premises and cloud environments, including Azure-based infrastructure and ExpressRoute/MegaPort connectivity

• Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Aruba switching and wireless technologies

• Configure, monitor, and optimize firewalls, VPNs, and security policies across Palo Alto and Fortinet platforms

• Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring alignment with security best practices

• Oversee ExpressRoute and MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects

• Monitor network performance and security events using LogicMonitor, proactively addressing alerts and conducting capacity planning

• Perform advanced troubleshooting, root cause analysis, and resolution of complex network issues across LAN, WAN, Wi-Fi, and security platforms

• Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, while minimizing client disruption

• Implement and support wireless solutions, with a focus on Aruba technologies, including site surveys, RF planning, and performance tuning

• Maintain network documentation, including topology diagrams, configurations, and change logs

• Conduct network performance monitoring, capacity planning, and proactive risk mitigation

• Collaborate with client IT teams, vendors, and internal stakeholders to deliver high-quality, client-focused solutions

• Participate in an on-call rotation and provide escalation support for critical network incidents

• Remain current on industry trends and best practices, recommending improvements as appropriate

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Expert-level hands-on experience with Aruba networking solutions, including switching, routing, SD-WAN, security, and management dashboards

• Strong experience deploying and managing Palo Alto Networks firewalls (including Panorama and VM Series in Azure)

• Experience administering Fortinet security appliances, including FortiManager and FortiAnalyzer

• Proficiency with Aruba wireless solutions, including implementation and management of AI-driven wireless networks

• Experience designing, configuring, and troubleshooting ExpressRoute and/or MegaPort hybrid cloud connectivity

• Solid understanding of TCP/IP networking fundamentals, routing protocols (OSPF, BGP, EIGRP), VLANs, VPNs, and network segmentation

• Experience configuring and troubleshooting Layer 2 and Layer 3 switches, routers, wireless controllers, and firewalls

• Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, Meraki Dashboard, or similar platforms

• Strong documentation, communication, and customer service skills

Preferred Experience

• Relevant industry certifications, such as CCNP, Palo Alto PCNSE, Fortinet NSE (4/5/7), Aruba Certified Professional or Expert, Azure Networking, or similar

• Experience with automation and scripting (Python, Ansible, or similar tools)

• Experience with SD-WAN and cloud-managed networking solutions

• ITIL Foundation certification

Other Requirements

• 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience

• Participation in a rotating on-call schedule

• Must successfully pass a CJIS background check upon hire and annually thereafter

The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status