Customer Service Specialist

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. About our Team Our strategic civilian sales team supports state and local government customers by helping retain existing revenue, generate new business within current accounts, and pursue new customer acquisition. The team works in a collaborative sales environment focused on responsive customer engagement, accurate account management, and effective support for products and services that help government agencies achieve their missions. About the Role The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively. You will make outbound sales contacts, pursue leads, support customer ordering activity, and maintain communication with sales leadership. The Customer Administrative Specialist uses product knowledge, internal systems, and strong organization skills to help develop a portfolio of buying customers while supporting efficient sales execution. Responsibilities Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers. Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time. Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce. Representing an assigned product line that may overlap with other sales teams’ territories, as applicable. Working within territory, account, product, service, or sales processes of limited complexity. Informing customers of new product and service introductions, pricing, and relevant updates. Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution. Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans. Performing all other duties as assigned. Requirements Experience & Education High School Diploma Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions. Ability to understand key business drivers and apply that knowledge to daily work. Technical & Professional Skills Proficiency using Salesforce and other internal operational systems. Ability to present information in an appropriate style and explain technical information clearly. Ability to persuade clients and others in standard situations. Core Capabilities Ability to multitask and respond effectively to changing priorities and situations. Self-motivation and the ability to work independently. Professional demeanor and strong work ethic. Working for you Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice. Primary Location Base Pay Range: Home based-New York $46,900 - $77,800. Total Target Cash Range: $72,100 - $120,000. If performed in New York City, the base pay range is $51,200 - $85,000, the total target cash range is $78,700 - $130,900. If performed in Rochester, NY, the base pay range is $42,600 - $70,800, the total target cash range is $65,600 - $109,000. If performed in Ohio, the base pay range is $40,500 - $67,200, the total target cash range is $62,300 - $103,600. U.S. National Base Pay Range: $42,600 - $70,800, Total Target Cash Range: $65,600 - $109,000. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and #J-18808-Ljbffr