Director, Client Services (Medicaid Managed Care Experience Required) [Remote]

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Client Services (Medicaid Managed Care Experience Required) based in the United States.

The Director, Client Services will provide strategic leadership for account management teams supporting a diverse portfolio of health insurance clients. This role focuses on strengthening client relationships, improving retention, and ensuring consistently high service standards across the organization. You will lead and develop Account Executives and Account Managers while serving as a senior escalation point for complex client matters. Working closely with cross-functional departments and senior leadership, you will help resolve challenges, align service strategies with business objectives, and improve the overall client experience. The position combines people leadership, strategic account management, and operational oversight in a fully remote environment. It offers the opportunity to influence departmental performance while building a strong, client-focused team culture.