Certified Nursing Assistant, CNA, High Pointe House, Day Shift

Nursing Support Role

This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nursing Support duties: Provides basic care services to patients, but does not have an RN or LPN license. Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

This position works under the supervision of the professional nurse and collaborates to meet the needs of the patient within the scope of the role. Responsibilities may include assisting in direct patient care, providing environmental support, facilitating patient safety, and perform a variety of day-to-day clerical activities. This position assists with ensuring a continuous, efficient and smooth patient flow. Serves as a liaison between staff and patients with both clinical and administrative responsibilities.

Minimum Qualifications:

• High School diploma or equivalent OR Four (4) years of health care or nursing experience.
• Certified Nursing Assistant (CNA) or Home Health Aide Certificate from an approved certifying organization.
• One (1) year of experience in health care or nursing.

Preferred Qualifications:

• Two (2) years of experience in health care or nursing.
• Coursework in EKG and Phlebotomy.
• Bilingual.

Hours: Full-Time, 36 Hours, Day Shift

Location: High Pointe House, Haverhill, MA.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Prepares patients for examination and treatment in a timely manner, including: obtain vital signs, urinalysis and blood glucose, microalbumin, and A1 C. Obtain, document and reconcile allergy and medication lists. Collect and prepare specimens and relevant documentation for transportation to off-site laboratory, assuring accuracy in labeling and documenting.
• Assists with any office examinations/procedures/tests/treatments. Administers appropriate injections to patients of all ages and draw blood specimens, following office & CDC guidelines. Maintain patient education resources and provide instruction and education to patients as instructed by providers.
• Anticipate necessary labs, reports and consults the provider may need. Reconcile all lab results in EMR. Send out patient reminder letters and maintain patient compliance scheduling.
• Prepare and replenish medical supplies including vaccine inventory and monitor medication refrigerator temperatures based on DPH requirements. Follow DPH protocols regarding safe keeping of all medications and vaccines.
• Clean and sterilize instruments and maintain diagnostic equipment. Quality control and record on all in-house testing i.e. urine, strep, blood glucose monitors and pregnancy controls. Report any malfunctions to BioMed. Arrange for any replacement / upgrades to all medical devices.
• Facilitate daily operations and responsibilities of the day-to-day patient flow within each designated area, acting as the first level "go-to person" for the providers, clinical and clerical staff regarding troubleshooting issues such as patient complaints, billing questions, registration issues
• Assists with provider schedules and staff schedules. Coordinate and/or provide appropriate coverage for vacation requests and sick calls.
• Acts as Electronic Medical Record "Super User", attending regular EMR training sessions, distributing new information or workflows to providers and staff and training of new staff members on EMR.
• Participates in the interviewing, hiring and performance evaluation of staff, providing on-going useful, objective and constructive input. Facilitate the orientation of new and per-diem staff, including: creating orientation schedule and training of both clinical and clerical duties.
• Works to foster and facilitate a respectful and collaborative relationship between nursing team and MA team in order to successfully meet site specific and organizational goals.
• This position will act as a "subject matter expert" in the roles, duties, scope of practice, and work flows for other staff members.

Physical Requirements:

• Prolonged, extensive, or considerable standing/walking for 80% of shift.
• Lifts, positions, pushes and/or transfer patients and equipment up to 30-35 lbs.
• Considerable reaching, stooping, bending, kneeling, crouching.
• Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc.
• Regularly exposed to the risk of blood borne diseases and other transmissible infections. May have contact with hazardous materials.
• Contact with patients under wide variety of circumstances.
• Subject to varying and unpredictable situations.
• Subjected to irregular hours.
• Requires manual dexterity using fine hand manipulations for performing procedures and computer keyboard.
• Requires ability to see computer screen, reports, and perform assistance in procedures with accuracy.
• Requires ability to hear patients.

Skills & Abilities:

• Ability to assist in providing care for a designated group of patients under the direction of a licensed nurse and according to unit guidelines hospital policies, procedures and protocols.
• Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
• Able to perform in stressful situations and handle multiple priorities simultaneously while maintaining a positive and approachable demeanor.
• Knowledge of computer systems and software (Microsoft Office) with ability to learn and retain new applications.
• Has the skills and knowledge to provide care to the age groups of the population served including: Knowledge of growth and development; Provide age-appropriate communication.
• Ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies and critically ill patients.
• High level of organization, multi- tasking and time management skills.
• Maintains sensitivity, maturity and flexibility in coping with difficult situations.
• High attention to detail.

What We Offer:

• Competitive salaries & benefits
• Medical, Dental and Vision benefits start day one
• 403(b) retirement with company match
• Tuition reimbursement and continuing education support - Access to MedBridge for PT CEUs and licensure/certification support, reinforcing our commitment to ongoing clinical development.
• Opportunities for career growth
• Fleet car program - A unique offering that reduces personal vehicle burden and supports clinicians in the field.
• Industry-Leading Safety Program A one-of-a-kind Workplace Safety & Violence Prevention role dedicated to proactively addressing increasing safety concerns in healthcare settings. This program includes:
• AVADE de-escalation and self-safety training
• InvisaWear GPS-enabled safety devices
• Escort services to ensure staff safety in the field

About Care at Home:

Tufts Medicine Care at Home is a proud member of Tufts Medicine, a health system that is rethinking how academic and community centers, local and national businesses, and technology and service innovators can all work together. So that clinicians can deliver expert care where it's needed most and so that we can bring wellness back to health care, one person at a time.

About Tufts Medicine:

A healthcare system that works Tufts Medicine is more than a health system we're a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you'll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family's well-being.

Tufts Medicine is an equal opportunity employer

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.