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Service Delivery Coordinator

Ashley | The Wellsville Group

Gainesville, NY

Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. Youll ensure every delivery runs smoothly and every guest has a great experience!

What Youll Do:

Scheduling & Guest Communication

  • Monitor and organize the inbox daily, responding promptly.
  • Schedule deliveries accuratelyconfirm addresses, order details, phone numbers, and explain the process clearly.
  • Contact guests to book deliveries, share operating hours, and keep communication consistent.
  • Follow up daily until every delivery is confirmed.

Performance & Guest Support

  • Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
  • Submit Route Change Forms and Account Reviews, following up to resolve issues.
  • Track deliveries in real-time to ensure accuracy and timeliness.
  • Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
  • Take on additional tasks as needed to support the team.

What You Bring:

  • Strong computer skills, including typing and Microsoft Office.
  • Clear, professional phone presence.
  • Customer service experience (preferred).
  • Ability to multitask and stay focused in a busy environment.
  • Comfortable sitting for up to 4 hours at a time.
  • High School Diploma or GED.

The Environment:

  • Fast-paced office setting that rewards organization and adaptability.
  • Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM
  • After training is complete, we can discuss a hybrid work option!

Compensation details: 17 Hourly Wage

PIaf293635b2eb-26289-41093515

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Vacancy posted 1 day ago
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