Quality Control Technician

Quality Control Technician

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast-paced, rewarding industry!

Impact Property Solutions is currently seeking an experienced Quality Control Technician responsible for inspecting flooring installations to ensure compliance with company standards, identifying defects, reporting results, and following up to confirm timely resolution while maintaining high-quality workmanship. Communicates closely with installers, account representatives, builders, and customers to clarify job specifications, address concerns, manage warranty or post-sale issues, and ensure customer satisfaction through professional interactions. Also supports accurate measurements and take-offs, special project assessments, and warehouse inventory processes to promote efficient, safe, and successful project completion.

Duties and Responsibilities

• Inspects installations against company standards, reports both acceptable and unacceptable results, and follows up on incidents to confirm resolution in a timely manner.
• Communicate with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards.
• Execute specific inspections on flooring construction and installation activities on site; report both acceptable and unacceptable results and follow up on incidents to confirm resolution in a timely manner.
• Identifies installation defects through inspections and remedies minor defects by repairing immediately to avoid customer impact.
• Provides feedback to installers regarding installation outcomes vs. company standards.
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.
• Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues
• Demonstrates high level of professionalism through communication and interactions with customers and property residents.
• Efficiently generates accurate measures and take-offs with minimal waste and without errors. Provides measures and take-offs according to company standards and guidelines.
• Assesses special projects and provides sound guidance to ensure product challenges and installation requirements are addressed upfront for a successful installation.
• Supports warehouse by efficiently and accurately processing inventory according to policy and procedure while assuring a safe operating environment.
• Work with account representatives in various departments to ensure that complete and proper information is provided for work assignments
• Including any other duties as assigned by manager.

Competencies

• Foundational flooring construction, installation, and product knowledge, especially in wood, carpet, vinyl and tile flooring.
• Demonstrated ability to communicate, present data, and influence decision making cycles credibly and effectively at all levels of the organization.
• Ability to focus on details while managing multiple projects.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Positive attitude, self-motivation, drive, and determination.
• Strong organizational skills.
• Strong basic math skills.
• Excellent product knowledge.
• Familiarity with common material handling equipment, such as pallet jacks, forklifts, and hand trucks.

Requirements

• High School Diploma or GED Equivalent.
• Valid Driver's license required.
• Local travel is required.
• Minimum 5-years flooring installation or related experience.
• Experience in multi-family construction preferred.
• Forklift Certified preferred.
• RFMS Systems Experience is a plus.
• Bilingual English/Spanish a plus.

Benefits

• Competitive Health Insurance Plans.
• Vision and Dental Plan.
• Company paid life insurance.
• Generous Paid Time Off Program.
• 401(K) / Roth plan with employer match.
• Generous PTO plus paid Holidays.

Physical Requirements

• May be required to stand and walk for long periods of time.
• May involve some repetitive motions.
• Must be able to lift up to 50 pounds.
• Ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• May also engage in frequent bending, stooping, squatting, pushing and pulling of parts and part container.
• Significant time spent driving to job sites, on properties talking with on site management and accessing occupied and unoccupied units.
• Do to the open environment of the warehouse and work sites, employee must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.