Fulfillment Specialist - HST's

Job Description

Job Description

Description:

Are you an ambitious self-starter who thrives in fast-paced fulfillment operations and takes pride in achieving results? We’re looking for talented individuals like you - come join us and make an impact!

Come be a part of the future of Sleep Medicine! Join our Epoch & Clinical team and help us improve the lives of countless patients suffering from sleep apnea! We’re on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment.

The Fulfillment Specialist – HST is responsible for setting up home sleep study equipment and CPAP equipment and accurately shipping to patients as well as cleaning, preparing, inventorying, and stocking HST and PAP equipment. The expectation of this position is to provide a first-class patient experience, with every patient interaction.

This position is fully onsite.

CORE RESPONSIBILITIES

• Sets up equipment based on sales order requirements
• Initializes home sleep study equipment
• Prepares HST or PAP equipment for shipping
• Responsible for troubleshooting issues with shipping including filing claims with shipping carriers such as USPS, UPS, and FedEx
• Cleans and disinfects HST and PAP equipment per company infection control procedures
• Creates new or updated sales orders as necessary
• Stocks equipment and perform inventory counts to ensure all equipment is accounted for and tracked
• Communicates and educates patients on medical equipment and sleep disorders
• Communicates with patients, physicians and other health care staff regarding diagnosis and treatment plans
• Contacts patients by telephone to collect outstanding pending equipment
• Works competently in Brightree to access and retrieve patients, insurance, and billing information as needed
• Supports the Clinical department and warehouse with inventory control, cleaning and administrative duties as needed
• Other duties as assigned

QUALIFICATIONS & SKILLS

• Detail oriented, good people skills and the ability to follow-up
• Ability to deal pleasantly and patiently with patients, employees and vendors
• Must be able to speak and read English fluently; bilingual (Spanish) a strong plus, but not required
• Must be able to work weekends and overtime as scheduled

EDUCATION & EXPERIENCE

• High school graduate or possess G.E.D.
• Highly preferred 1+ year of experience in shipping, receiving or inventory control
• Highly preferred prior experience in medical equipment and handling
• MS Office computer skills required

Medical, Dental, Vision, Sick, Holiday & Vacation time off

$20.00 - $24.00 / hour DOE

BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. MGL Ch.149, Section 19B.