Senior Associate, Illustration & Policy Administration - Technical Product Owner

Location: Hybrid – 3 days per week Role Overview New York Life Insurance (NYL) is seeking a highly motivated and detail oriented Technical Product Owner to join a high-performing team focused on continually improving the technology ecosystem and transforming business processing capabilities supporting institutional clients in the Institutional Life (IL) unit. The role sits on the Illustration & Policy Administration Systems team, partners across the enterprise, and delivers enhancements to IL’s technology ecosystem while supporting operational process improvements with a strong focus on execution, quality, and collaboration. Responsibilities Support the use and adoption of Product Owner best practices and operating structures within a SAFe Agile environment. Translate agile epics into well‑defined requirements by developing use cases, user stories, and acceptance criteria aligned with Product Manager direction and business priorities, including support for third‑party vendor delivery timelines. Work directly with end‑users and subject matter experts (SMEs) to document existing business processes and identify product feature requirements and priorities that improve efficiency, reduce risk, and enhance the user experience. Incorporate SME input, quality monitoring results, and compliance directives into user‑focused solutions. Participate in continuous backlog refinement and prioritization to align work with defined epics and planned delivery. Support sprint planning activities by aligning development and testing capacity with planned work and system maintenance. Assist with intake process execution and partner with technology stakeholders to support downstream development efforts. Coordinate work activities to support planned release timelines. Review and test developer output to identify defects or inconsistencies in functionality or user experience. Draft end‑user communications to support feature releases and explain user impact. Support feature demonstrations and assist with training for end‑users and stakeholders, as needed. Review procedural, quality, and training documentation and support sign‑off activities for production releases. Support production issue triage by assisting with investigation, documentation, and escalation to appropriate SMEs. Qualifications 5+ years of Product Owner experience. Bachelor's degree and/or equivalent experience. Experience working in hybrid Agile/Waterfall environments, particularly with third‑party vendors. Experience working within a SAFe Agile framework preferred, including exposure to backlog management and sprint planning. Exposure to policy administration systems (e.g., Adastar, Cyberlife) and illustration systems (e.g., Ascent) a plus. Experience with Jira or similar Agile project management tools. Knowledge of COLI/BOLI products a plus. Highly organized, self‑motivated, and detail oriented. Demonstrates accountability for meeting deadlines and delivering quality work. Ability to quickly learn new technical concepts and business processes. Applies critical thinking to analyze issues and support problem resolution. Strong written and verbal communication skills. Demonstrates effective listening and collaboration skills. Comfortable working within some ambiguity while following established processes and guidance. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Pay Transparency Salary Range: $80,000 - $100,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual experience, skills, qualifications, and job location. Employees may also be eligible to participate in an incentive program. Job Requisition ID: 93922 #J-18808-Ljbffr