Point Callers

Benefits:

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Training & development

About the Role: Join our secondary location, SouthPoint Services, as a Point Caller and play an essential role in the early stages of the collections process. This position is ideal for someone who is detail-oriented, persistent, and comfortable working in a high-volume, fast-paced environment. Your work will directly support the collections team by establishing initial contact and gathering accurate debtor information.

Position Overview: As a Point Caller, you will be responsible for initiating contact with individuals tied to delinquent accounts, verifying and updating contact information, and performing skip tracing to locate debtors. This role is heavily focused on productivity, accuracy, and thorough documentation, ensuring accounts are properly prepared for Collections Specialists.

Key Responsibilities:

Make a high volume of outbound calls daily to establish initial contact on delinquent accounts

Perform skip tracing to locate and verify debtor contact information using available tools and resources

Gather and document accurate phone numbers, addresses, and other relevant contact details

Update and maintain detailed records of all call attempts and successful contacts in the system

Identify and document best contact methods and times for each account

Communicate professionally while handling sensitive or difficult conversations

Ensure all activities comply with company policies and applicable regulations

Meet or exceed daily call quotas and productivity benchmarks

Collaborate with team members and Collections Specialists to support overall recovery efforts

Qualifications:

High school diploma or equivalent

Previous experience in call centers, collections support, or customer service is a plus

Strong communication and listening skills

Ability to work in a high-volume, metrics-driven environment

Basic computer skills and familiarity with data entry systems, willing to train the right individuals

Ability to research and analyze information effectively for skip tracing

Skills & Attributes:

Highly detail-oriented with strong organizational skills

Persistent and results-driven

Comfortable making a large number of calls each day

Strong time management and multitasking abilities

Professional demeanor with the ability to remain calm under pressure

Team-oriented with a strong work ethic

Compensation & Benefits:

Competitive base pay with performance-based incentives

Paid time off

Opportunities for advancement within the collections team