General Manager/Director of Operations

General Manager/Director of Operations About Chick-fil-A Baylor At Chick-fil-A Baylor, we are committed to serving our guests with excellence while investing in our team and community. We strive to create a positive impact through genuine hospitality, quality food, and meaningful relationships. Position Overview The General Manager/Director of Operations is responsible for the overall leadership, daily operations, and success of Chick-fil-A Baylor. This role requires a hands-on servant leader who is passionate about developing people and building relationships, delivering exceptional guest experiences, and driving strong business results while upholding Chick-fil-A’s values. Leadership & Team Development Develop, coach, and lead a high-performing leadership team and team members Build a positive and welcoming culture rooted in Chick-fil-A’s core values Provide coaching, accountability, development, and growth opportunities for team members Lead by example in leadership, culture, values, professionalism, hospitality, relationships, and work ethic Humble and receptive to coaching and feedback, ability to work collaboratively with other leaders Operations Management Oversee daily restaurant operations, ensure operational efficiency and excellence Maintain high standards for food quality, food safety, cleanliness, and guest experience Ensure compliance with all health, safety, and company policies Manage inventory, ordering, community, and vendor relationships Guest Experience & Community Engagement Deliver exceptional customer service and hospitality at all times - set the standard for excellence Resolve guest concerns quickly and professionally Create a welcoming and community-focused restaurant environment Host community engagement events (spirit nights, holiday dinners, etc.) Financial Performance Manage P&L (FCR) - focus primarily on financial controllables such as labor productivity, food cost, repairs and maintenance and team member expenses Grow sales through vision and strategy, operational efficiency and effectiveness, people development, Monitor key performance metrics and implement improvement Qualifications 5+ years of leadership or management experience (restaurant or hospitality preferred) Proven ability to cast vision, lead and develop teams and individuals Strong business acumen and organizational skills Excellent communication and interpersonal skills - ability to build relationships Passion for customer service and servant leadership Ability to work flexible hours, including evenings and weekends Preferred Qualifications Quick-service restaurant (QSR) experience Experience managing high-volume operations Familiarity with Chick-fil-A systems and culture Compensation & Benefits Competitive salary (based on experience) Performance-based bonuses Leadership development and growth opportunities Paid time off #J-18808-Ljbffr