Security Officer

Hospital Security Officer

The hospital Security Officer is responsible for maintaining a safe and secure environment for patients, visitors, staff, and hospital property. This role involves proactive patrol, incident response, access control, and collaboration with clinical staff and emergency responders. The Security Officer must exercise sound judgment, professionalism, and effective communication in a fast-paced healthcare environment.

Education/Training:

• High school diploma or equivalent required.
• Prior security, law enforcement, military, or hospital security experience preferred.
• Healthcare or behavioral health security experience strongly preferred.

Licenses/Certification:

• CPR/BLS certification through American Heart Association (AHA) or American Red Cross required or must be obtained within 90 days of employment.
• AVADE certification required or must be obtained within 30 days of employment.
• Active driver's license required

Required Qualifications and Skills:

• A minimum of 2 years of experience in security, public safety, hospital, healthcare, or behavioral health environment involving direct interaction with patients, visitors, or the public.
• Excellent communication and interpersonal skills.
• Strong observational, problem-solving, and decision-making skills.
• Ability to remain calm and professional in high-stress situations.
• Effective verbal and written communication skills.
• Customer service mindset with the ability to interact respectfully with diverse populations.
• Ability to follow protocols, policies, and instructions accurately.

Preferred Qualifications and Skills:

• Previous hospital security experience.
• Advanced security education.
• Experience using access control and CCTV systems.
• Strong report writing skills.

Essential Job Functions:

• Maintain safety and security throughout hospital buildings, grounds, and parking areas.
• Conduct routine and random patrols to deter and detect unsafe or suspicious activity.
• Respond promptly to security incidents, alarms, emergencies, and requests for assistance.
• De-escalate disruptive situations involving patients, visitors, or staff using approved techniques.
• Assist with behavioral health or combative patient situations in accordance with hospital policy and training.
• Control access to restricted areas and verify identification as required.
• Monitor security systems, including cameras, alarms, and access control systems.
• Provide assistance, directions, and customer service to patients and visitors in a professional manner.
• Accurately document incidents, observations, and actions taken in written reports.
• Support emergency response activities, including fire alarms, evacuations, medical emergencies, and disaster situations.
• Collaborate with hospital leadership, clinical staff, and local law enforcement as needed.
• Comply with hospital policies, safety procedures, and regulatory requirements.
• Participate in required training, drills, and continuing education.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Age and Diversity Related Criteria: Consistently treats patients, colleagues and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

Ability to Fulfill Job Expectations: Must have the ability to perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the work place, and with or without reasonable accommodation.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear both in person and via two-way radio as well as ear piece in sometime crowded and noisy situations. The employee is required to walk 90% of the time, must be able to run, and is frequently required to stand; sit; use hands to grip, and secure restraints, and reach with hands and arms. Must be able to don and doff protective equipment. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 75 pounds and occasionally lift and/or move more than 100 pounds when assisting in a medical emergency or evicting an individual from the premises. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.