Member Services Associate

Job Description

Job Description

Member Services Associate (Front Desk / Customer Service)Location: Rapid City, SDPay: From $14.00/hourJob Type: Part-TimeSchedule: Evenings and WeekendsPosition OverviewWe are seeking a friendly and dependable Member Services Associate to join our front desk team. This role focuses on customer service, member support, and daily facility operations in a fast-paced, community-centered environment.As the first point of contact, you'll help create a positive experience for members by providing assistance, answering questions, and ensuring smooth day-to-day operations.Key ResponsibilitiesGreet members and guests, providing excellent customer service at all timesAssist with membership sign-ups, account updates, and program registrationsAnswer phones, respond to questions, and provide accurate informationConduct facility tours for prospective membersHandle cash transactions and balance register/drawerHelp maintain a clean, safe, and organized facilityMonitor building activity and follow all safety and emergency proceduresSupport opening and closing duties as scheduledWork collaboratively with staff and assist with onboarding new team membersRequired QualificationsHigh school diploma or equivalent (preferred)Previous customer service, front desk, or retail experience is a plusBasic computer and data entry skillsAbility to handle multiple tasks in a fast-paced settingStrong communication and problem-solving skillsPreferred SkillsExperience with point-of-sale (POS) systems or membership softwareComfortable working evenings and weekendsInterest in health, fitness, or community programsWhat We're Looking ForReliable and punctualPositive, professional attitudeStrong interpersonal skillsTeam-oriented mindsetAbility to stay calm and helpful under pressureWork Environment & SchedulePart-time hours with evening and weekend shifts requiredActive, customer-facing role with frequent interactionMay include standing for extended periodsWhy Join Our Team?Supportive, team-focused workplaceOpportunity to build customer service and leadership skillsMeaningful work serving the local communityPotential for growth within the organizationApply TodayIf you're looking for a part-time customer service job where you can make an impact and build relationships, we encourage you to apply.KeywordsCustomer Service Representative, Front Desk Associate, Member Services, Receptionist, Guest Services, Administrative Support, Retail Associate, Cash Handling, POS System, Part-Time Evening Job, Weekend JobMust be able to pass a background check.