Client Solutions Coordinator- HFA (New York)

Job Description

Job Description

The Harry Fox Agency (HFA) is looking for a Client Solutions Coordinator to join our team in New York City. The Client Solutions Coordinator will manage and respond to incoming emails, calls, and mail from publisher clients, Rumblefish clients, licensees, and the general music user and publisher community to ensure client satisfaction and excellent customer service. The ideal candidate will be detail oriented, have excellent communication skills, and share our passion for supporting the music industry by simplifying the rights process. 

What You Will Be Doing:

• Managing a large volume of incoming emails on a daily basis and responding within the desired timeframe. 
• Assisting publishers in submitting song copyright claims to index in the HFA Song Database. 
• Assisting licensees and Songfile users in obtaining mechanical licenses from our platforms.
• Assisting with the set up for HFA Online Accounts. 
• Assisting with account set up for Electronic Funds Transfer. 
• Maintaining a proper audit trail of correspondence.
• Maintaining the Name and Address, Agreements Authorizations portal and HFA Song Database. This includes processing dispute resolutions, signed agreements, estate transfers, song claims, catalog administration changes, warning codes and account holds.
• Providing phone support to HFA affiliated publishers.

What Makes You Qualified:

• Bachelor’s degree in music business, business administration, related field or equivalent experience. 
• Up to 2 years professional work experience in the Music/Entertainment and/or Customer Service Industries. 
• Excellent written and verbal communication skills. 
• Strong time management and organizational skills. 
• Ability to work in a fast-paced environment and effectively manage work to meet deadlines. 
• Must be able to work both independently and collaboratively within a team.
• Ability to maintain a positive work environment and communicate in a professional manner with clients, colleagues, and managers.

This is a hybrid role that will require you to commute to our New York City office a minimum of three days a week.