Head of Debit Portfolio (New York)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Key Responsibilities

• Full Portfolio & P&L Ownership

  Serve as General Manager accountable for the Debit Portfolio, encompassing bank‑branded, affinity and sponsorship products, ~5.8million customers, representing ~\$105B in sales and ~\$525M in annual revenue.

• Product Strategy & Modernization

  Lead the design and execution of a next‑generation debit card product/value proposition and feature set that addresses evolving customer needs and drives wallet share.

• Customer Value & Experience

  Develop compelling benefits and experiences that customers actively use and value across spending, borrowing, and redemption moments, reinforcing long‑term engagement and advocacy.

• Platform Transformation

  Drive required changes and enhancements across loyalty platforms to meet and exceed customer expectations, ensuring scalability, reliability, and seamless integration into the broader ecosystem.

• Customer Acquisition & Onboarding

  Grow new customer acquisition through targeted marketing strategies and streamlined onboarding experiences that convert prospects into loyal customers—making it easy to apply, get approved, and begin using confidently from day one.

• Digital First Experience Design

  Reimagine end‑to‑end customer interactions through a mobile‑led lens, delivering seamless, intuitive, and data‑informed experiences that strengthen brand connection and empower customers.

• Interconnected Growth & Relationship Deepening

  Increase products per customer and overall relationship tenure by enabling and accelerating interconnected growth across the broader U.S. Bank ecosystem.

• Servicing Excellence & Advocacy

  Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores.

Qualifications

• Extensive senior leadership experience managing large‑scale consumer financial products with full P&L accountability.
• Proven track record of building and transforming product portfolios at scale.
• Deep expertise in customer‑centric product design, digital experiences, and lifecycle management.
• Strong business judgment with experience balancing growth, risk, and return objectives.
• Demonstrated experience leading cross‑functional teams across product, marketing, risk, technology, finance and operations.
• Proven leadership and judgment to hire, develop, and retain diverse and effective leaders who lead through change.
• Executive presence, proven experience championing change across a large organization, and demonstrated experience directly and indirectly influencing senior‑level management and key stakeholders.
• Proven experience communicating a vision and inspiring teams to achieve business results.
• Knowledgeable of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations, and engages others to develop possible future policies, practices, and approaches to address these developments.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Why U.S. Bank

At U.S. Bank, we’re committed to building meaningful relationships and delivering trusted solutions that help our customers and communities thrive. This role offers the opportunity to shape the future of rewards at enterprise scale while working with collaborative, purpose‑driven leaders across the organization.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.