Call Center Associate

Call Center Associate – New Patient Services (AgeRejuvenation | Tampa, FL) Now Hiring – Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier functional medical wellness practice dedicated to helping patients age better, feel better, and look better. Through innovative treatments in hormone optimization, medical weight loss, sexual wellness, aesthetics, and preventive medicine, we empower patients to take control of their health and achieve lasting results. Due to continued growth, we are seeking an enthusiastic, patient-focused, and sales-minded Call Center Associate to join our team immediately. This role is dedicated exclusively to new patient acquisition and scheduling, serving as the first point of contact for prospective patients interested in learning more about our services. We are looking to hire immediately for the right candidate. If you enjoy connecting with people, building relationships, and helping individuals take the first step toward improving their health and wellness, this may be the perfect opportunity for you. What You'll Do As a Call Center Associate, you will work directly with prospective patients who have expressed interest in our services through online inquiries, marketing campaigns, referrals, and inbound calls. Your primary goal is to educate, engage, and convert leads into scheduled consultations at one of our clinics. Key Responsibilities Serve as the first point of contact for all new patient inquiries Conduct phone consultations with prospective patients to understand their goals and needs Educate callers on AgeRejuvenation's treatment options, services, and patient experience Convert qualified leads into scheduled consultations Follow up with leads through outbound calls, texts, and other approved communication channels Manage inbound calls and live transfers from the Call Center team Overcome objections and address questions with confidence and professionalism Accurately document all interactions within company systems Maintain appointment conversion, contact, and scheduling performance metrics Collaborate with clinic teams to ensure a seamless new patient experience Consistently meet or exceed individual and team scheduling goals What We’re Looking For Required Qualifications Minimum 1 year of experience in sales, inside sales, call center, appointment setting, customer service, or lead conversion Exceptional phone presence and communication skills Strong ability to build rapport and establish trust quickly Goal-oriented mindset with a passion for helping people Ability to multitask while navigating multiple systems and software platforms Strong organizational skills and attention to detail Comfortable working in a fast-paced, performance-driven environment Preferred Qualifications Bilingual (English/Spanish) Experience in healthcare, medical aesthetics, wellness, fitness, or related industries Experience handling inbound leads and appointment conversion CRM, EMR, or call center software experience Proven track record of meeting sales or performance goals Why Join AgeRejuvenation? At AgeRejuvenation, we believe every patient journey begins with a meaningful conversation. As a Call Center Associate, you will play a vital role in helping individuals discover solutions that can improve their health, confidence, and quality of life. Benefits & Perks Competitive compensation Performance-based incentive opportunities Paid time off and paid holidays Medical, dental, and vision benefits Employee discounts on treatments and services Career growth and advancement opportunities Supportive and collaborative team environment Opportunity to make a meaningful impact every day Schedule Full-Time Five days per week Weekend availability required If you thrive on connecting with people, enjoy working toward goals, and want to be part of a company that is transforming lives through innovative wellness solutions, we encourage you to apply today. Join AgeRejuvenation and help patients take the first step toward a healthier future. #J-18808-Ljbffr