Medical Administrator

Location: On site / Belfast, UK Job type: Permanent / Full-time Sector and subsector: Medical & Healthcare | Administration Salary: Competitive salary Alliance Medical are recruiting for a Medical Administrator to join our busy and friendly team at our centre in Holywood Road, Belfast . This is a full‑time, permanent contract (37.5 hours per week) with working hours between Monday and Friday, 7:15 am–8:15 pm. In busier times Saturdays and Sundays may also be required. Contract: Full-time, Permanent Working hours: 37.5 hours per week; flexible between Mon‑Fri, 7:15 am‑8:15 pm and occasionally on weekends. Typical shift patterns: 7:15–8:15 am × 3 per week. This role suits an individual who is enthusiastic and thrives in a fast‑paced environment where accuracy is key. Successful candidates will confirm and schedule radiology appointments, update systems, manage phone calls, act as the first point of contact to patients when they arrive at the centre, and provide excellent customer service at all times. Key Responsibilities Schedule and confirm radiology appointments with sensitivity and precision. Serve as the first point of contact for patients and families, ensuring a warm and professional welcome. Handle incoming and outgoing phone calls and manage appointment‑related queries. Accurately update patient records and internal booking systems. Work closely with radiology and clinical staff to ensure smooth day‑to‑day operations. Provide consistent, compassionate support to patients and their families throughout their visit. Assist radiographers and act as a chaperone if required for the benefit of patients and clinicians. Provide reassurance to patients by giving clear explanations of the nature of an examination. Key Requirements Strong communication and interpersonal skills. Previous experience in medical administration or a healthcare setting. A calm, caring nature. High attention to detail and accuracy under pressure. Flexible and adaptable team player. A background in customer service is a plus. Why Choose Alliance Medical? Employee Assistance Programme Wellbeing and mental health initiatives Family Friendly Working Arrangements 25 Annual Leave Days (plus 2 Company days) Health Insurance Paid Maternity Leave Wedding Day Leave Maternity Leave Coaching Fertility Leave Pregnancy Loss Leave Excellent Pension Scheme Educational Assistance Professional Development & Ongoing training #J-18808-Ljbffr