Business Operations Analyst

Business Operations Analyst to join our dynamic team supporting the U.S. Department of Homeland Security. This role is ideal for someone who enjoys solving ambiguous problems, supporting leadership, and acting as a central coordinator across multiple stakeholders.

• Develop and maintain leadership-facing reports.

• Create data visualizations and/or strategic communication products.

• Manage a high-volume inbox that receives complex and often undefined requests.

• Support stakeholder engagement activities.

• Play a key role in driving the automation of the inbox triage process by partnering with the Automation Shared Service, including gathering and documenting requirements to inform automation design.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Systems Management, or related field

• 2-5 years of experience working with business application systems

Other Job Specific Skills

• Thrives in a fast-paced, evolving environment and demonstrates a proactive, solutions-oriented mindset.

• Values adaptability, relationship building, and continuous learning.

• Proficiency in Microsoft Suite (Word, Excel, PowerPoint)

• Strong presentation skills and executive presence

• Excellent business writing and summarization abilities

• Ability to create data visualizations and/or strategic communication materials

• Ability to process and distill complex information into actionable insights

• Quantitative and qualitative research skills

• Strong organizational skills and comfort operating in ambiguous environments

• Ability to manage multiple concurrent requests and maintain clear tracking

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$80k - $94k

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.