Case Manager - ABA Therapy

Job Description

Job Description

Case Manager — ABA Center
Full-Time | Competitive Pay + Comprehensive Benefits | On-Site
Raleigh, NC | Monday through Friday, 9:00 AM – 5:00 PM

Lead with Purpose. Support Families. Build Something That Lasts.

Who We Are
We believe every child deserves the chance to thrive — and every team member deserves a workplace that invests in them just as much. We provide exceptional, data-driven ABA therapy that creates real, lasting change for children and families. Our culture is collaborative, mission-driven, and built on the belief that the best outcomes happen when great people are empowered to do their best work.
We are looking for a motivated, empathy-forward Case Manager to join our center in Raleigh, NC. This role is ideal for someone who is committed to helping families, keeping programs running smoothly, and making a genuine difference in the lives of children every single day.

Why You'll Love This Role

Make a Difference — You are the connective tissue between families, clinical staff, and the center. The work you do each day directly shapes outcomes for children with autism and developmental differences.
Lead with Purpose — Guide families, coordinate with providers, and support your team to ensure every client receives consistent, high-quality care.
A Career, Not Just a Job — Be part of a growing organization that promotes from within and invests in the people who show up and deliver.
Your Voice Matters — Your insight, initiative, and dedication will directly influence how the center operates and grows.

What This Role Is
The Case Manager is the operational and relational hub of the center. You are not delivering therapy directly — you are making sure everything around the therapy runs well. That means managing staff schedules, supporting families through their journey, keeping programs on track, and being the person everyone can count on when something needs to get done.
This is a fast-paced, people-first role that requires equal parts organization, empathy, and follow-through.

Where You'll Make an Impact
Program Coordination and Oversight

Manage staff availability and scheduling to ensure continuous, high-quality client care with no gaps in service
Monitor utilization data to review client programs and confirm consistent, reliable service delivery
Track client progress and flag concerns to the clinical team when program adjustments may be needed
Proactively identify process improvement opportunities and implement solutions that support operational efficiency
Maintain accurate client records and documentation in compliance with HIPAA and center standards
Support families in understanding the value of consistent therapy attendance and active engagement

Family and Provider Relations

Serve as the primary point of contact for parents and external providers — address questions, concerns, and needs with care and professionalism
Build trusting, long-term relationships with families; meet them where they are and make them feel heard and supported at every stage
Coordinate with outside case managers, insurance providers, and school teams as needed to support continuity of care
Handle sensitive conversations with discretion, empathy, and a solutions-first mindset

Staff Support and Team Development

Assist with onboarding and training of new clinical and administrative staff to support smooth integration into the team
Provide day-to-day guidance to staff on center standards, protocols, and best practices
Support the Center Director in building and maintaining a collaborative, high-performing team culture
Step in where needed — this role requires flexibility and a willingness to contribute beyond a defined scope

Administrative and Operational Support

Manage intake coordination and ensure new client onboarding is organized and family-friendly
Maintain scheduling systems and communicate changes to families and staff promptly
Support billing and authorization workflows by tracking service delivery against approved hours
Handle confidential information with full HIPAA compliance at all times

What Sets You Apart
Required

2+ years of experience in an office or coordination role within ABA, behavioral health, pediatric care, or a related family services environment
Strong organizational skills — able to manage multiple priorities, shifting schedules, and competing demands without losing momentum
Empathy-forward communication style — you genuinely meet families where they are and make them feel supported
Proficiency in Microsoft Suite; comfort learning new platforms and systems quickly
Full commitment to HIPAA compliance and handling sensitive information with discretion
Able to work independently and take ownership of outcomes without constant oversight

Nice to Have

Experience building or refining administrative workflows or intake processes
Familiarity with ABA-specific platforms or practice management software
Background working directly with children with autism, developmental differences, or special needs
The kind of person who walks into a problem, rolls up their sleeves, and leaves a clear path forward

What We Offer

Competitive salary based on experience
Medical, dental, and vision insurance
Paid Time Off and paid holidays
401(k) with employer match after one year
Professional growth and advancement opportunities within a rapidly expanding organization

Where You'll Work

Location: Raleigh, NC
Schedule: Monday through Friday, 9:00 AM – 5:00 PM
Work Type: On-site Company Description

Connecting top talent with leading employers!

Company Description

Connecting top talent with leading employers!