Part Time Customer Service Associate

Part-Time Customer Service Associate

PostNet is looking for a friendly, dependable, and organized Part-Time Customer Service Associate to join our Lafayette team. This is a hands-on position where no two days are the same. Much of your day will be spent assisting customers at the counter, processing shipments, receiving and sorting mail and packages, and assisting our private mailbox customers.

Most weekday shifts are 12:00 PM to 6:00 PM, with a rotating Saturday shift from 9:30 AM to 3:00 PM at least every other Saturday. The number of weekday shifts will vary based on the Saturday rotation. We're looking for someone who genuinely enjoys helping people, pays attention to details, and likes staying busy. Previous shipping experience is helpful but not required. We provide training on our systems and services.

What You Will Do

• Greet customers and provide friendly, professional service
• Process shipments using UPS, FedEx, USPS, and DHL
• Help customers select shipping options based on cost, speed, and service needs
• Package customer items for safe shipment
• Receive, sort, and distribute incoming mail and packages
• Maintain accurate private mailbox and package records
• Assist mailbox customers with mail and package pickups
• Accept prepaid package drop-offs
• Process customer transactions and payments
• Answer phones and respond to customer questions
• Assist with basic copying, scanning, printing, and document services
• Learn PostNet products and services and recommend appropriate solutions
• Maintain a clean, organized, and professional work environment

What We Are Looking For

• Strong customer service and communication skills
• Friendly, positive, and professional attitude
• Dependable and punctual
• Strong attention to detail and accuracy
• Comfortable using computers and learning new software
• Ability to stay organized and handle multiple responsibilities
• Comfortable recommending products and services to customers
• Ability to work independently and as part of a team
• Willingness to learn shipping, mailbox, and basic print services
• Ability to stand for extended periods and lift packages up to 50 pounds
• High school diploma or equivalent
• Availability to work weekday afternoons and at least every other Saturday

Preferred Experience Previous experience in retail, customer service, sales, shipping, packaging, mail handling, or a copy center is helpful but not required. Experience with UPS, FedEx, USPS, DHL, printing, graphic design, or Adobe software is a plus.

Compensation $18.00 to $21.00 per hour based on experience and qualifications. Candidates with relevant experience in retail, shipping, mailbox, print, or customer service may qualify for a higher starting rate.

At PostNet, you'll work directly with customers while gaining experience in shipping, mail management, printing, and services used by individuals and local businesses every day. We provide training and are looking for someone who takes pride in helping customers, wants to learn, and can become a dependable member of our team.

If you enjoy working with people, staying active, and having a variety of responsibilities, we'd like to hear from you. Apply today to join the PostNet Lafayette team.

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply! PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.