Staff Software Engineer

Overview We are seeking a highly skilled software engineer to join our growing core Data and Analytics team. Zendesk’s AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts’ own interactions, supporting agentic and narrative driven insight discovery. Our team’s mission is to deliver a trusted and explainable analytics platform that is critical for customers to grow their businesses. Responsibilities Utilize Java and Maven/Spring toolchain to work on a trusted backend codebase Apply TypeScript and React on an established front‑end codebase that users rely on Build new capabilities within the platform by leveraging existing systems at Zendesk Deploy your code to production, enhancing the experience for millions of Zendesk users Collaborate closely with a focused team of experienced engineers—supporting, challenging, and learning from one another Partner with the Technical Lead and Product Manager to shape the team’s roadmap Foster innovation and contribute to continuously improving the team’s well‑being and efficiency Qualifications A solid understanding of analytics and the analytics space Minimum of 6+ years of experience as an engineer working on full stack solutions, primarily focused on Java platforms Strong understanding of Maven/Spring with widely accepted patterns and practices in Java development Expertise in understanding and extending an existing codebase Knowledge of data and ETL pipelines and processes and usage of Spark Strong problem‑solving skills combined with comfort tracing behavior across multiple layers and technology stacks Ability to lead, collaborate, and partner effectively across engineering teams and functions Experience supporting distributed systems, along with knowledge of Linux internals and administration Excellent listening skills coupled with the confidence to contribute ideas and speak up Technical Stack Java, Maven, Spring Spark TypeScript, React Kubernetes, Linux AMIs on AWS AWS services including Elasticache, Redis, and DynamoDB Compensation The US annualized base salary range for this position is $210,000.00–$316,000.00. This position may also be eligible for bonus, benefits, or related incentives. Work Arrangement Hybrid: This role must attend our local office for part of the week. The specific in‑office schedule will be determined by the hiring manager. Equal Opportunity Employer Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Accommodations If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to View email address on click.appcast.io with your specific accommodation request. #J-18808-Ljbffr