RN - Registered Nurse Clinic Telephone Triage

Position Overview Department: Southview Schedule: Monday - Friday, 8:00AM - 5:00PM (no call, no weekends) Work Location: UAB St. Vincent's Birmingham Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more Now a proud part of UAB Medicine, Southview Medical Group is a long-standing, multi-specialty physician practice with a history of caring for Birmingham-area patients for more than a century at our facilities located at UAB St. Vincent’s Birmingham and UAB Medicine St. Vincent’s One Nineteen. Our physicians provide a broad range of primary and specialty care services focused on long-term health and wellness. Join our team that includes more than 30 providers — spanning internal medicine, cardiology, infectious disease, endocrinology and gastroenterology — as we care for more than 51,000 unique patients every year over more than 130,000 annual patient visits. Job Description The Telephone Triage Registered Nurse (RN) provides professional nursing care and clinical assessment via phone and electronic communication to patients seeking medical advice or care coordination. This role is responsible for evaluating patient symptoms, determining appropriate levels of care, providing clinical guidance based on established protocols, and ensuring timely communication and follow-up with providers and patients. The Telephone Triage RN promotes patient safety, access, and satisfaction while supporting efficient clinic operations 1. Provide nursing assessment, triage, and advice to patients via telephone or electronic communication following established clinical guidelines and protocols. 2. Assess patient symptoms to determine urgency and recommend appropriate disposition (e.g., same-day appointment, urgent care, ER, or home care). 3. Communicate with providers to relay urgent clinical information or obtain treatment orders as needed. 4. Document all patient interactions, assessments, advice given, and provider communications accurately in the Electronic Health Record (EHR). 5. Coordinate care and follow-up with clinic staff to ensure continuity and efficiency in patient care. 6. Educate patients on medication use, treatment plans, and self-care instructions within the scope of nursing practice. 7. Review incoming test results, provider messages, and refill requests; respond or route appropriately per established protocols. 8. Support patient scheduling by determining appropriate visit types and urgency. 9. Monitor and manage nurse triage calls and inboxes in accordance with established response time standards. 10. Participate in ongoing education, training, and quality assurance activities to maintain current knowledge of triage protocols and best practices. 11. Maintain compliance with HIPAA, OSHA, and clinic infection control and safety policies. 12. Demonstrate professionalism, courtesy, and compassion in all patient and team interactions. 13. Maintain regular and punctual attendance. 14. Performs other duties as assigned Qualifications Licenses / Certifications / Registrations Active RN license in good standing with the Alabama Board of Nursing required. BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted Minimum Requirements Graduate of an accredited school of nursing required. Current Registered Nurse (RN) license in the State of Alabama required. Minimum 2 years of clinical nursing experience preferred; experience in triage, primary care, family practice, or ambulatory setting preferred. Experience with EHR systems and clinical documentation preferred. Why Work at UAB Medicine We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama. UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.