Delivery Manager | Retail & Commerce Media

We Are: Accenture Song is the world’s largest tech-powered creative group. We reinvent companies by connecting what customers value with what is valuable to the business. Rooted in strategy, powered by tech, enhanced with AI, and elevated by creativity, our Design & Digital Products, Marketing, Commerce, and Service practices deliver superb craftmanship at scale. Visit us at: All About You You are an organized, client-oriented delivery professional with experience managing retail media or digital media engagements across multiple internal teams. You understand the mechanics of how campaigns, platforms, and data products get activated — and you take personal accountability for ensuring those handoffs happen cleanly and on time. You are a clear communicator and a reliable coordinator. You manage up, down, and across with equal ease by keeping clients informed, internal teams aligned, and delivery milestones visible to everyone who needs to see them. You don't wait for problems to escalate; you spot risk early, flag it clearly, and propose a path forward by taking ownership of outcomes. The Job As a Delivery Manager, Retail & Commerce Media, you will manage day-to-day execution across a set of client engagements — coordinating across Sales, Ad Operations, Data & Insights, Product, and Finance to ensure deliverables are on track, issues are surfaced and resolved quickly, and clients remain confident in the partnership. You will own project plans, track milestones, facilitate cross-functional workstream meetings, and maintain delivery documentation for your portfolio of engagements. This role emphasizes execution discipline, stakeholder communication, and proactive risk management. Responsibilities Manage day-to-day project execution across a portfolio of retailer and brand client engagements Build and maintain project plans, status trackers, and delivery documentation Facilitate cross-functional workstream meetings and ensure action items are tracked and completed on time Serve as the primary day-to-day client contact for delivery status, milestone updates, and issue resolution Coordinate campaign activation, reporting timelines, and billing milestones across Ad Operations, Data & Insights, and Finance Identify and escalate delivery risks proactively, with a proposed resolution path Support the Client Lead in preparing executive business reviews, QBRs, and client-facing status reports Maintain accurate delivery documentation and ensure knowledge is captured and transferable across engagements Contribute to the continuous improvement of delivery processes, templates, and onboarding playbooks Support scoping and transition planning for new client engagements as they move from Sales into delivery Must Have: 5+ years of experience in delivery, project management, client success, or program coordination in retail media, ad tech, digital media, or a similarly complex B2B services environment 3+ years managing multiple concurrent workstreams, maintaining delivery documentation, and communicating clearly with both client and internal stakeholders Nice to Have: Familiarity with retail media workflows like campaign management, reporting, billing PMP, Agile, or equivalent delivery methodology experience Demonstrated ability to manage multiple deliverables in a fast-paced environment Strong written and verbal communication skills with a track record of translating complex data into clear, actionable narratives for non-technical stakeholders Collaborative team leader, excelling in multi-disciplinary, cross-functional environments Entrepreneurial and product-minded, with the ability to think creatively and pragmatically to solve complex problem Growth-oriented mindset, approaching client challenges with ownership, accountability, and a focus on long-term value creation Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/07/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maine $80,400 to $216,200 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York $87,400 to $293,800 New Jersey $100,500 to $293,800 Virginia $87,400 to $270,300 Washington $100,500 to $270,300 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. 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