Onsite Copier-Printer Break/Fix Technician

Onsite Copier/Printer Break-Fix Technician

Location: Katy, TX

Job Type: Hourly Consultant

Hours: M-F, 8am - 5pm

Pay: $25.00/hour

Must have experience with break fix on printers and copiers

Essential Functions:

• Provide onsite technical support for customer devices within a large facility environment.
• Install, operate, maintain, repair, and modify equipment in accordance with customer specifications and service requirements.
• Perform delivery and installation of printer supplies, equipment maintenance, and hardware repairs.
• Diagnose, troubleshoot, and resolve technical issues related to printers, imaging products, and accessories.
• Conduct technical analysis of product implementations, modifications, and enhancements.
• Act as the onsite customer representative, ensuring high-quality service delivery and customer satisfaction.
• Manage dispatched service and supply requests while meeting established Service Level Agreement (SLA) commitments.
• Accurately diagnose, repair, and maintain equipment to manufacturer specifications, including electrical, mechanical, and print quality standards.
• Communicate effectively with customers regarding call acceptance, estimated arrival times, service status, and resolution.
• Provide customer training on equipment usage, features, and best practices.
• Complete required service documentation, including call updates, closures, parts tracking, inventory reporting, and service records.
• Maintain local parts inventory and ensure accurate tracking of inventory levels and transactions.
• Provide meter reads and other required device information as needed.
• Support implementation and deployment activities for print technology and managed services projects.
• Conduct printer assessments and assist with fleet optimization efforts.
• Maintain a professional appearance and provide excellent customer service at all times.
• May be required to support standby hours as needed.

Skills:

• Strong electro-mechanical aptitude and troubleshooting skills.
• Experience supporting printers, hard copy devices, imaging products, and related technologies.
• Ability to diagnose and resolve hardware and technical issues independently.
• Strong customer service and communication skills.
• Ability to manage multiple service requests while meeting SLA requirements.
• Knowledge of equipment installation, maintenance, and repair procedures.
• Ability to work effectively with customers, vendors, and internal teams.
• Strong organizational skills with attention to detail and accurate documentation practices.

Experience:

• 2 - 5 years of experience servicing printers, hard copy devices, imaging products, or similar technical equipment preferred.
• Experience providing onsite technical support in a customer-facing environment preferred.
• Experience troubleshooting mechanical and electrical equipment required.

Education:

• High School Diploma or equivalent required.
• Technical certifications or additional training in electronics, hardware repair, or related fields preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.