Retail Associate

Retail Associate

As a Retail Associate, you will greet customers, deliver exceptional service, and handle any customer inquiries. Your goal will be to provide exceptional customer service and experiences by using good communication and listening skills. Your success will depend on your ability to support team members and customers during every interaction.

What We Offer:

• Competitive Compensation - Including a company matched 401k and a Sign-on Bonus
• Paid Vacation
• Wellness Support - With 24/7 access to our Employee & Family Assistance Program
• Pay Range -$16 - $20/hourly based on experience.

Your Responsibilities:

• Promote, work, and act in a manner consistent with the brand and "The Irving" customer experience standards
• Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service
• Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment
• Handle customer inquiries or complaints in line with policies and procedures
• Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts
• Assist in the maintenance of the store and stocking shelves as needed

Your Skills:

• Basic math skills
• Attention to detail
• Good customer service skills
• Good communication skills

Your Experience:

• 2 years in a customer service role
• G.E.D or equivalent

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.