Patient Care Coordinator

Job Description

Job Description

Job Title: Patient Care Coordinator

OrthoLazer Orthopedic Wellness Centers are redefining how musculoskeletal pain is treated – offering a cutting-edge, drug-free, and non-invasive solution for patients experiencing acute and chronic conditions. Our approach blends innovative MLS laser technology with a highly personalized patient experience, helping individuals recover faster, move better, and live with less pain. We are a values-driven organization guided by: Care from Our Core, Pursue Excellence, Communicate Candidly, Shine as One, and We Are Orthopreneurs. These principles shape how we care for patients, support one another, and grow our impact.

Position Overview As a Patient Care Coordinator, you are the face and voice of the center—playing a vital role in shaping each patient’s experience from their first interaction through their care journey. This role blends patient engagement, education, and operational excellence, requiring someone who is both highly organized and deeply compassionate. You will help patients feel confident in their decision to pursue care while ensuring the center runs efficiently and professionally.

Key Responsibilities Serve as the first point of contact, delivering a warm, professional, and welcoming experience for every patient Build meaningful rapport with patients, fostering trust and confidence in their care journey Educate prospective and current patients on laser therapy, treatment expectations, and benefits Manage inbound and outbound communications, including multi-line phone systems, text and email follow-up Coordinate and optimize patient scheduling to support clinic flow and laser technician productivity Maintain a clean, organized, and professional front office environment Process patient payments and support daily financial reconciliation processes Assist with patient check-in and check-out procedures, ensuring a seamless experience Support operational workflows that contribute to overall center efficiency and growth

Qualifications 1-3 years of experience in a customer-facing, patient-facing, or client service role Basic understanding of healthcare workflows Experience with EMR systems, scheduling platforms, and Microsoft Office Suite Experience managing high-volume interactions while maintaining composure, attention to detail, and service excellence Experience handling payments, point-of-sale systems, or financial transactions with accuracy and professionalism Strong communication skills, including clear, confident phone presence and professional written communication Team-oriented mindset with a willingness to support overall operations and contribute to a cohesive, service-driven culture

Why OrthoLazer? Be part of an innovative and rapidly growing healthcare model Play a meaningful role in shaping each patient’s experience and care journey Work in a collaborative, purpose-driven team environment Develop expertise in patient engagement, care coordination, and front office operations Gain exposure to advanced, non-invasive orthopedic treatment solutions Opportunity for career growth and advancement within a scaling organization

At OrthoLazer, we don’t just treat pain—we change lives. If you’re driven by purpose, energized by patient care, and excited to be part of something innovative, we’d love to meet you.

Schedule: Full-Time Monday - Friday 8am - 5pm

Benefits: Medical Dental PTO 401k