Customer Service Representative - Bilingual (English/Spanish)

Lending Customer Service Representative - Bilingual (English/Spanish)South San Francisco - South San Francisco, CA 94080OverviewSalary Range $21.00 - $21.50 Hourly Level Entry Position Type Full Time Category Customer ServiceDescriptionApoyo Financiero Inc. is a fast-paced and rapid-growth company serving under-banked communities. We have helped over 30,000 clients and funded over $300 million dollars in loans. With over thirty offices our goal is to improve the lives of our clients, employees and communities we serve. We help improve the lives of our clients by providing access to credit which allows them a pathway to the formal financial economy. Our work has a positive social impact in the communities we serve.We are highly passionate about providing the highest quality customer service to our clients and fellow team members. We help our team members grow by providing formal training and experience which allows them to assume growing responsibilities and job advancement.Our plan is to grow to 150 branches within three years providing our team members a pathway for professional growth opportunities. Our success depends on our team members. Our talented team works hard, genuinely cares about our customers, and values the relationship with the communities we serve.People chose to work for us because we:Believe and live by the values which characterize our culture Are a stable company and in constant growth (150 branches by the end of 2021)Respect and value our team membersAlways reward outstanding employeesProvide team members the opportunity to grow within the companyAre a company that is always looking to develop our team's skillsAlways seek to offer the best service to our clients, whether external or internalWork as a team in a healthy, fun, and innovative environmentOffer a competitive salary and a generous Medical Benefit Package (medical, dental, vision, life insurance, 401K retirement plan)Offer other benefits such as paid training, ten paid holidays, nine paid sick days, three paid bereavement days for direct family members, and vacation daysThe OpportunityWe are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the consumer lending industry. Bring your passion and enthusiasm to our company and we will make sure you reach your goals.Primary Roles & Responsibilities:Sales - Make our company known, sell our product and get prospects in ??influence of the branchExceptional customer service - actively and genuinely listen to our customers' needs.Loan processes - specific knowledge about lending products and financing.Credit history analysis – review and analyze credit history to determine loan eligibility.Money handling experience – process payments and cash register balancing.Collection activities – monitor accounts to identify outstanding debts, take actions to encourage timely debt payments, and update account status and collection efforts.Marketing activities – build partnerships with local businesses, nonprofit organizations, and actively participate in public events.You will comply with company guidelines and proceduresQualificationsPlease do not send your RESUME if you don't speak and write in Spanish.General RequirementsPassionate for SalesSuperior verbal and written skills in English and Spanish are a mustFamiliar and comfortable with numeric data and accuracy with computer data entryHigh integrity, responsiveness, professionalism and personal boundariesTimeliness, attention to detail and accuracySelf-motivated, attitude and desire for professional growthStrong analytical and problem solvingComputer skills: Word, Excel, Typing speed 40 wpm minimumGoal oriented with the ability to work well under pressurePositive attitude and ability to adapt to changesAbility to learn quickly and multitaskPhysical RequirementsThe employee is required to walk and/or stand up to 8 hours per dayOccasionally lift and/or carry up to 50 pounds.Other RequirementsUse of personal vehicle requiredValid driver's license and personal auto insurancePositionOur branches are open Monday through Saturday, from 9:30am to 6:30pmNon Exempt Position- Full-time (40 hours per week)ExperienceOver one year of full-time, relevant work experience: Sales experience (e.g. positions with sales goals).Compensation & Growth OpportunitiesBased on experience and education background.Apoyo Financiero is committed to continually develop its' team members' talents in the short, medium, and long term. Ninety-eight percent of our leadership opportunities are filled internally.We are an Equal Opportunity EmployerApoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.