Student Accounts Specialist

Title Student Accounts Specialist State Role Title Admin and Office Spec III Hiring Range $20/hr. - $25/hr. Pay Band 3 Agency Richard Bland College Location Richard Bland College Agency Website Recruitment Type General Public - G Job Duties Richard Bland College (RBC) is a residential, two-year liberal arts transfer institution dedicated to preparing students for successful transfer to highly ranked colleges and universities. Often considered a hidden gem just beyond the Tri-Cities region, the College is set within a picturesque rural campus spanning more than 750 acres of wetlands, serene forests, and the state’s oldest and largest pecan grove. RBC is seeking a customer-focused and detail-oriented Student Accounts Specialist to join the Business Office team. This position plays a critical role in supporting student financial account operations by providing exceptional customer service and administrative support to students, faculty, staff, and external stakeholders. The Student Accounts Specialist maintains accurate student account records, processes account-related transactions, responds to inquiries, supports collections and accounts receivable activities, and serves as a frontline resource for student account research. This position contributes to the efficient and effective operation of the College's Business Office while fostering a positive student experience. Essential Duties and Responsibilities include, but are not limited to: Provide exceptional customer service to students, parents, faculty, staff, and external constituents regarding student account matters. Maintain accurate student financial account records within College systems. Process student account transactions, including payments, adjustments, refunds, and other account-related activities. Research and resolve student account discrepancies and issues in a timely manner. Respond to inquiries regarding tuition, fees, payment plans, account balances, and related policies and procedures. Assist with collections and accounts receivable functions, including monitoring delinquent accounts and supporting collection efforts. Prepare and maintain financial records, reports, correspondence, and documentation. Reconcile account information and ensure compliance with College policies and applicable regulations. Collaborate with Financial Aid, Admissions, Registrar, and other departments to support student success and institutional operations. Assist with annual audits and other financial review activities as assigned. Perform other duties as assigned to support Business Office operations. Minimum Qualifications High school diploma or equivalent. Experience providing customer service in an office, business, financial, educational, or administrative environment. Demonstrated experience using computerized systems and Microsoft Office applications. Additional Considerations Experience working in a higher education, student accounts, bursar, finance, or business office environment. Experience with student information systems (SIS}, accounts receivable, or billing systems. Knowledge of FERPA regulations. Experience handling collections, receivables, or account reconciliation processes. Ability to perform detailed recordkeeping and data entry functions. Equal Opportunity Employer RICHARD BLAND COLLEGE IS AN AA/EEO EMPLOYER – Richard Bland College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. In keeping with this policy, the College does not discriminate and makes no distinction in the admission of students, nor in any other of its official activities, based on race, color, national origin (ancestry), religion (creed), age, military service or veteran status, marital status, parental status, political affiliation, sex (including pregnancy and gender identity or expression), sexual orientation, family medical history or genetic information, disability, any other status protected by law, or any other non-merit based factors. The college also prohibits sexual misconduct including sexual violence or harassment. All standards and policies governing college employment and student employment, recruitment, admissions, financial aid, and support programs are applied accordingly. Background Investigations BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include: local agency checks; criminal record check; driving record; employment verification; verification of education; and other checks requested by the hiring authority related to the position. Layoff Policy LAYOFF POLICY: If you are a classified employee and have been affected by DHRM Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must attach a copy of the card with your application prior to the job posting closing date. Equal Employment Opportunity Laws Complaint Contact IN COMPLIANCE WITH EQUAL EMPLOYMENT OPPORTUNITY LAWS: Employees or prospective employees who believe they have witnessed or experienced discriminatory conditions or discriminatory acts related to RBC employment practices or inaccessible conditions should present their concerns to: Chief Business Officer Richard Bland College Physical Address: Pecan Hall, Second Floor, 11301 Johnson Road, South Prince George, VA 23805 Telephone: View phone number on click.appcast.io Email: View email address on click.appcast.io Title IX Complaint Contact IN COMPLIANCE WITH TITLE IX: Employees, prospective employees, student workers, or prospective student workers who believe they have witnessed or experienced discriminatory conditions or discriminatory acts related to RBC employment practices or inaccessible conditions that are inclusive of sexual misconduct, sexual violence, sexual harassment should present their concerns to either of the following: Title IX Coordinator Richard Bland College Physical Address: Academic Innovation Center, 11301 Johnson Road, South Prince George, VA 23805 View email address on click.appcast.io | View phone number on click.appcast.io Or, Department of Education Office of Civil Rights 400 Maryland Avenue, S.W. Washington, DC 20202-1100 Contact Information Name: Richard Bland College - Office of Human Resources Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Inclusion Statement In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. #J-18808-Ljbffr