Team Lead

Team Lead The Team Lead will work under the direction of the assigned ReStore Manager to support retail operations and help manage a staff of 6-12 employees. Customer Service Answer questions, provide supervision of staff, volunteers, and customers, assist with merchandise, clarify policies, resolve disputes, answer phone calls, and greet customers. Volunteer Resource/Captain Assist volunteers with onboarding, training, and retention; lead volunteer orientations. Utilize volunteer scheduling and tracking system; work with Volunteer Manager to identify and fill volunteer needs. Supervise and facilitate utilization of volunteers. Assist with managing volunteer groups and recurring volunteers, including student & senior programs and return-to-work programs. Manager on Duty Develop sufficient knowledge of merchandise and store procedures to serve as Manager‑On‑Duty (primary go‑to person for volunteers and customers). Fill in Manager and Assistant Manager roles during vacations or absences. Sales Floor Management Assist staff and volunteers in preparing appropriate space for incoming items. Facilitate logical and attractive display of merchandise, with a focus on promotional areas and end caps. Utilize incoming donations and merchandise to meet assigned sales goals. Team Leadership Work with the Store Manager to hire, train, and retain quality employees. Coach performance to focus on leadership development and customer service. Motivate a team of staff and volunteers to meet current organizational goals while providing a fun and dynamic place to work. Back Room Management Ensure all items are priced and organized. Assist in pickups and acceptance of donations. Coordinate customers’ movement of merchandise for inspection and/or purchase. Assist Managers with incoming donations so that clean, priced merchandise flows from the back room to the showroom efficiently. Office Assistance Create in‑store promotional signs, price tags, etc. as needed. Assist with answering phone calls and scheduling donations. Provide information for the monthly newsletter, website, and other publications. Safety Contribute to daily safety meetings with staff and volunteers. Ensure that policies are followed, as outlined in the safety manual; update the manual as needed for changes in policy, law, or circumstances. Identify safety hazards and address or report them to someone who can mitigate them. Other Duties As Assigned Perform any other duties as assigned by management. Qualifications HS Diploma or equivalent required. Valid driver’s license. Three years of experience in the customer service industry. 1‑2 years of supervisory experience. Self‑motivated, able to work independently with minimal supervision. Enthusiastic and teamwork‑focused with strong customer service skills. Excellent written and verbal communication, including public speaking. Effective leadership and team‑building skills. Strong organizational skills and attention to detail. Possess tact, diplomacy, and flexibility. Project management skills with the ability to multi‑task. Proficiency with office computer applications (word processing, presentations, spreadsheets, databases). Familiarity with volunteer scheduling programs, such as Galaxy Digital or similar applications, also a plus. Compensation & Benefits DuPage Habitat offers a competitive benefits package, including medical, dental, vision, life, short term disability, a 403(b) plan, and a generous paid time off package. The position is part‑time at $18 per hour. #J-18808-Ljbffr