Customer Support Intern: Summer 2027

Customer Support Intern

Complete specified projects and tasks within internship or co-op period.

Essential functions include:

• Complete projects as assigned within internship discipline.
• Review existing SOP documentation for Customer Support and Sales processes.
• Identify documents that require updating for new IFS Cloud UI.
• Recreate existing processes with screenshots and step-by-steps that align with the new system UI.
• Attend Viaflex sponsored training and educational seminars.
• Engage and participate in Viaflex sponsored events.
• Work closely with assigned mentor and manager to reach successful completion of internship.
• Provide periodic updates to managers and peers on assigned project(s).
• Complete summer end internship presentation.
• Demonstrates Viaflex Team Member Values in their daily actions and encourages their teams to do the same.
• May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
• Learning, understanding, continuously improving, and promoting the division's quality management system in accordance with ISO standards.

Education and experience: High school diploma or GED, and pursuing an associate or bachelor's degree in business administration or technical writing.

Knowledge, skills, and abilities:

Ability to handle multiple projects and tasks simultaneously, without close supervision. Problem-solving abilities. Ability to identify waste and creatively look for solutions. Ability to work with high level of confidentiality. Capacity to be flexible and multitask. Proficient with computers, including Microsoft Office. Ability to communicate effectively with team members and leadership staff.

Physical requirements and working conditions:

Physical requirements: Required to sit, stand, walk, bend, and reach. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions: Exposure to a normal office environment. Position may occasionally require entering a production environment, including exposure to noise, fumes, moving machinery, and varied temperatures.

Benefits to you:

Viaflex not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k. We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefits. Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

Viaflex is committed to providing equal employment opportunities to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.