Managed Account Coordinator - S2

Managed Account Coordinator - S2 Join the FedEx Logistics team as a Managed Account Coordinator to collaborate with internal and external customers and facilitate accurate customs transactions. Responsibilities Engage with FedEx Trade Networks customers and partners to facilitate fast, accurate, and compliant transactions with CBP and PGAs. Facilitate entry processing and resolve pre arrival and post arrival exceptions. Prepare, analyze, and submit documentation to CBP and PGAs. Develop and maintain a strong relationship with customer front-line personnel. Support account administrators with account management activities (exception logs, special spreadsheets). Perform route cause analysis as directed by the account administrator. Research and resolve customer billing issues. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Sort and assign department workload. Access client systems (external systems) as necessary. Correspond with business partners in various mediums including written, phone, or e‑mail. Produce operational trend reports. Keep business partners apprised of the exception process. Respond to pre alerts per customer SOP. Maintain general knowledge of FedEx products and services. Perform other duties as assigned. Qualifications HS Diploma or GED required. 12 months of brokerage, transportation, or customer service experience required. Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner). Excellent verbal and written communication skills. Strong organizational, interpersonal, and problem‑solving skills. Ability to handle high volume and time‑sensitive work. Ability to work independently with minimum supervision. Detail‑oriented. Paid training provided. Additional Details Hybrid‑M‑F 5pm‑1:30am EST; mandatory overtime may be required during periods of high volume. Work on company‑recognized holidays may be necessary. FedEx Logistics offers freight forwarding, import and export services, customs brokerage, trade & customs advisory services, and advanced e‑commerce solutions. FedEx Logistics is an Equal Opportunity Employer including Veterans/Disability. #J-18808-Ljbffr