Sales Support Specialist

Job Description

Job Description

Position Summary

Brilliant Equipment Services is seeking a highly organized and dependable Sales Support Specialist to support sales operations, customer service, and accounting functions with a strong focus on Accounts Receivable (AR) and Accounts Payable (AP). This role requires excellent communication, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

The ideal candidate will have experience in industries such as electrical, construction, HVAC, industrial supply, or similar service-based industries. Experience with invoicing, purchase orders, freight logistics, vendor coordination, and customer account management is highly preferred.

Key Responsibilities

1. Accounts Receivable (AR) & Accounts Payable (AP)

● Manage daily AR/AP functions with accuracy and attention to detail
● Process customer invoices, vendor bills, and customer payments
● Monitor aging reports and assist with collections and payment follow-up
● Ensure accurate recordkeeping and documentation for all financial transactions
● Reconcile discrepancies related to invoices, payments, freight charges, or vendor
billing
● Communicate professionally with customers and vendors regarding billing questions,
payment status, and account issues
● Maintain organized financial records within company systems
● Assist with credit applications, customer setup, and credit checks
● Support monthly reporting and financial tracking processes

2. Sales Support & Order Processing

● Support the sales team with administrative tasks, order processing, and daily
operational needs
● Process purchase orders and verify all required documentation is accurate and
complete
● Prepare and send power quotes accurately and in a timely manner
● Support the sales order lifecycle from inquiry through final payment
● Assist with “Sell To Us” opportunities, including coordination and documentation
● Assist with monthly sales reporting and tracking
● Maintain professional communication and represent the company positively at all
times

3. Customer & Vendor Coordination

● Build and maintain professional relationships with customers and vendors
● Resolve customer and vendor questions, issues, or documentation requests promptly
● Request Certificates of Insurance (COIs) for customers, vendors, and
decommissioning projects
● Assist with customer onboarding documentation and vendor setup requirements

4. Shipping & Logistics (Freight and UPS)

● Coordinate freight shipments, UPS shipments, and track delivery statuses
● Ensure shipping documentation is accurate and complete
● File freight claims and shipping claims as needed
● Communicate shipment details and updates with customers, vendors, and internal
teams

5. Administrative & Operational Support

● Answer and direct incoming calls from the main phone line to the appropriate team
member
● Arrange employee travel accommodations, including hotels, flights, and rental cars
● Maintain vehicle registrations and tax documentation
● Order and maintain office and warehouse supplies
● Maintain organized records and company documentation systems

6. Product Knowledge & Cross-Department Learning

● Develop a strong understanding of Brilliant Equipment Services’ products, including
breakers, disconnects, fuses, panelboards, transformers, and related electrical
equipment
● Learn inventory intake, listing, shipping, and operational processes through hands-on
training
● Participate in ongoing product and process training to strengthen industry knowledge
and operational efficiency

Preferred Qualifications

● 3+ years of Accounts Receivable and Accounts Payable experience required
● Prior experience in electrical, construction, HVAC, industrial supply, manufacturing, or
related industries strongly preferred
● Experience handling invoicing, purchase orders, freight coordination, and
vendor/customer account management
● Strong understanding of accounting processes and financial documentation
● Experience with QuickBooks Online or similar accounting software
● Strong organizational skills with the ability to multitask and prioritize effectively
● Excellent attention to detail and accuracy
● Strong written and verbal communication skills
● Proficiency with Gmail, spreadsheets, and business software systems
● Ability to work independently while also collaborating with a team
● Professional, positive, and customer-focused attitude

Physical Requirements

• Ability to sit for extended periods and work at a computer
• Ability to occasionally lift and move office supplies and materials

Role Flexibility & Additional Duties

The responsibilities listed above outline the primary expectations of the role. However, duties
may evolve over time based on business needs, operational changes, and individual skill
development. The employee is expected to remain adaptable and willing to assist with
additional tasks that support the team and company objectives.

Brilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors. With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry. As we continue to grow, we are seeking a dynamic and motivated Sales Manager to join our team.

Company Description

Brilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors. With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry. As we continue to grow, we are seeking a dynamic and motivated Sales Manager to join our team.