Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing excellent service and support to customers by managing inquiries, processing orders, and resolving issues in a timely and professional manner. This role serves as a primary point of contact between the company and its customers and plays a key role in maintaining satisfaction, accuracy, and efficiency. This is a contract to hire opportunity located in Elgin, IL. Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a professional and courteous manner.
• Process customer orders, quotes, returns, and credits accurately and in accordance with company procedures.
• Track order status, shipment details, and delivery timelines, providing updates to customers as needed.
• Maintain accurate and up-to-date customer records within ERP or CRM systems.
• Resolve customer issues and complaints by researching solutions and coordinating with internal teams.
• Support sales and operations teams through administrative assistance and customer follow-up.
• Assist with invoicing, pricing updates, and basic accounting data entry as required.
• Ensure compliance with company policies, customer requirements, and service standards.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 13 years of customer service or related experience in an office, manufacturing, distribution, or service environment.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience with ERP, CRM, or order management systems preferred.

Job Details:

• Contract to hire
• 100% onsite
• Pay $20- $25 an hour, depending on experience

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply