Program Manager I

2100 Broadway, 2100 Broadway, Denver, Colorado, United States of America Job Description Coalition Mission The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. Our Philosophy of Service We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone. We create lasting solutions to homelessness by: Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible; Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services; Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve; Achieving excellence through continuous quality assurance, innovation, and professional development; Using resources judiciously and effectively. Position Summary The Program Manager I provides leadership and oversight of daily program operations to ensure high-quality service delivery aligned with organizational values and goals. This role is responsible for supervising and developing staff, facilitating team coordination, and ensuring compliance with internal policies and external requirements. The Program Manager serves as an advocate and educator regarding best practices in serving persons who have complex needs and significant trauma histories who are experiencing homelessness. The Program Manager plays a key role in quality improvement, data integrity, and fostering a respectful, inclusive, and collaborative work environment. Through strong communication and partnership, the role supports both programmatic excellence and client-centered care. Duties/Responsibilities (Essential Functions) Recruits, hires, trains, and supervises program staff in alignment with departmental and organizational goals. Conducts regular supervision with direct reports to provide coaching, support, and performance management. Facilitates team meetings to provide updates, share resources, coordinate services, and support staff development. Sets and monitors staff performance objectives to ensure progress toward individual, programmatic, and organizational goals. Assists with onboarding and ongoing professional development of staff, ensuring clarity of roles and expectations. Provides oversight of day-to-day program operations to ensure alignment with internal policies, funding requirements, and evidence-based practices. Supports the implementation of Trauma-Informed Care, Support-Centered Housing, services that reduce harm and promote recovery, and other evidence-based service models. Participates in quality improvement efforts by supporting implementation, documentation, monitoring, and follow-up. Assists in the development and oversight of program budgets, grants, and reporting deliverables, as assigned. Demonstrates competency in EHR (Electronic Health Record), HMIS (Homelessness Management Information System), and other data systems and ensures staff compliance with documentation standards. Maintains timely, accurate, and complete client records and ensures all required data is captured and reported. Responds to emails, voicemails, and service needs in a timely and professional manner. Collaborates with internal teams and external partners to support effective coordination of care and program operations. Maintains a respectful work environment that supports belonging, teamwork, and collaboration. Understands and adheres to organizational policies, procedures, and compliance requirements. Performs other duties as assigned to support program and organizational effectiveness. Education, Experience and Job Competencies Education Bachelor’s degree in human services, social work, psychology, counseling, international relations, or related field preferred. Experience may be substituted for education. Active certification in basic life support or able to obtain certification within 30 days of employment. Two years of management and supervisory experience preferred. Experience Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness. Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement. Proven program management and supervisory experience, including staff development and team leadership. Familiarity with non-profit organizational management practices. Understanding of basic accounting principles and their application in a program setting. Working knowledge of HIPAA federal and state compliance requirements. Knowledge of homeless issues and sensitivity to the needs of underserved populations. Strong critical thinking and sound decision-making skills, with the ability to maintain confidentiality. Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence. Effective oral and written communication skills; able to engage diverse audiences. Ability to organize and prioritize multiple responsibilities and manage tasks independently. Attention to detail and accuracy in data management and reporting. Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems. Skilled in negotiation and mediation, especially in high-stakes or sensitive situations. Ability to work effectively in dynamic environments that may include interpersonal conflict or operational challenges. Ability to foster and maintain a productive, inclusive team environment and retain high-performing staff. Capacity to advocate and negotiate with professionalism while maintaining healthy boundaries. Commitment to trauma-informed care, recovery-oriented, and client-centered service models. Valid driver’s license required. Must pass a Colorado Bureau of Investigation (CBI) background check. Physical Demands and Working Conditions The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act (ADA), CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company. Physical Demands Percentage of work time spent on activity → 0% - 24% 25% to 49% 50% to 74% 75% to 100% SEEING: Must be able to read computer screens and printed documents. X HEARING: Must be able to hear well enough to communicate with employees and others. X STANDING/WALKING X CLIMBING/STOOPING/KNEELING X LIFTING/PULLING/PUSHING X FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones. X DRIVING: Must have valid driver’s license and clean driving record. X Working Conditions Works primarily in a climate-controlled office environment with frequent interpersonal interactions. We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. Health Insurance - HMO or PPO Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching, Extensive paid time-off, including holidays, sick leave, and vacation The effective date for your benefits will be the first of the month following your date of hire. Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. #J-18808-Ljbffr