RN - Team Captain/Triage Nurse - Central Locations!

Division: Eskenazi Health


Sub-Division: FQHC


Req ID: 22455


Schedule : Full Time


Shift : Varied (Days/Evenings)


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Team Captain RN and Triage Nurse RN are positions that allow for a collaborative approach to the patient's healthcare in a multitude of ways.

• Team Captain RN - This role is for the nurse responsible for the overall care of patients assigned to their team's providers. This includes risk assessment and coordination of care for high risk patients, tracking quality metrics, delivering elements of patient education, and serving as the principal point of contact for patients and other care providers outside of face-to-face appointments. The Team Captain supervises and directs the activities of team nurses and support staff.
• Triage Nurse RN - Triage is an interactive process between the nurse and patient that occurs over the telephone or face-to-face and involves identifying the nature and urgency of client healthcare needs and determining the appropriate disposition. The role of the triage nurse is to assess the patient, provide patient education, and crisis intervention. The goal of telephone triage services is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction. The triage nurse aids in directing the patient to the right level of care with the right provider in the right place at the right time.

To learn more about our Central primary care clinics, see below!

• Blackburn -
• OCC -

Essential Functions and Responsibilities

Leadership :

• Innovates, takes risks and experiments to improve outcomes
• Manages timelines/deadlines of team projects and site projects as assigned.
• Signs off on staff competencies.
• Participates in interview process and evaluations for clinical positions.

Conflict Resolution :

• An active listener to the patient, family, and staff member in conflict.
• Remains calm in a conflict situation
• Works to seek a solution that is good for both parties to the conflict.

Financial Accountability/Stewardship :

• Promotes practice growth through attracting and retaining new patients
• Ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner.
• Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing.
• Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.
• Provides nurse visits for patients assigned to the team, and ensures that team members provide care within their scope of practice.

Initiative & Growth :

• Demonstrates a self-directed work effort aligned with team goals.
• Works collaboratively in the care and care management of patients and their families.

Technical Skill :

• Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures.
• Accountable for the safety and care of the patients/families within the team's panel.
• Functions as a resource to the team and others within the health center and EHC.
• Uses critical thinking skills in the care of the patients/families and to resolve issues within the team.

Job Requirements

• Registered Nurse required; with current license to practice in the State of Indiana
• Four years progressive professional experience as a nurse required
• One-year previous leadership experience strongly preferred.
• BSN preferred.
• Must complete Eskenazi Institute for Leadership training within 18 months of assignment.

Knowledge, Skills & Abilities

• Fully proficient verbal and written communication skills.
• High degree of emotional intelligence; self-awareness, self-regulation, motivation, empathy and social skills.
• High levels of accuracy, productivity and good judgment required in developing and maintaining a positive public and community image.
• Detail oriented, solid organizational ability
• Superior customer relations abilities
• Ability to work independently, devise own work patterns and prioritize tasks
• Capable of handling multiple tasks and projects concurrently
• Demonstrates excellent writing skills, creative excellent listening/interviewing skills, sound project and management skills
• Advanced computer skills required, including Microsoft Word, Excel, and Outlook
• Creative, innovative; utilizes the Plan-Do-Check-Act methodology to drive continuous improvement
• Utilizes age-, education- and socially-appropriate communication skills
• Skills in interpersonal relations, conflict resolution, education, community & organizational development.
• Ability to analyze complex situations and perform effective problem-solving functions.
• Knowledge of human behavior, social environment and agency resources
• Works effectively with a wide variety of professionals, patients and their families.
• Ability to analyze and interpret data, prepare necessary reports and make recommendations.

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.