Automotive Service Advisor

Job Description
NOW HIRING: EXPERIENCED AUTOMOTIVE SERVICE ADVISOR

Horne Mazda of AvondaleAvondale, AZ

Full-Time$5,000-$8,500+ Per MonthPerformance-Based

EXPERIENCED SERVICE ADVISORS - YOUR EXPERIENCE MATTERS

Horne Mazda of Avondale is actively seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department.

We're looking for a proven dealership service professional who knows how to build customer relationships, write accurate repair orders, recommend needed maintenance and repairs, and deliver an exceptional service experience in a fast-paced environment.

If you're ready for strong earning potential, a supportive team, and long-term career growth , we want to hear from you.

COMPENSATION & BENEFITS

$5,000-$8,500+ PER MONTH

• Performance-based compensation
• Medical, dental, vision & life insurance
• Paid time off & holidays
• Employee vehicle & service discounts
• Career advancement opportunities
• Ongoing training and development
• Supportive, team-oriented environment
• Long-term growth with a family-owned dealership group

WHAT YOU'LL DO

As a Service Advisor, you'll be the key connection between customers and technicians, helping ensure every vehicle receives the attention and service it needs.

Responsibilities include:

• Greet customers and provide a professional, welcoming service experience
• Conduct vehicle walkarounds and accurately document customer concerns
• Write clear and accurate repair orders
• Recommend maintenance and repairs based on vehicle needs
• Explain repair recommendations, pricing, and timelines clearly to customers
• Coordinate with technicians and monitor repair progress
• Keep customers informed throughout the repair process
• Identify additional service opportunities while maintaining a customer-first approach
• Manage appointments, repair orders, and customer follow-up
• Review completed repairs with customers and assist with vehicle delivery
• Build lasting customer relationships that generate repeat and referral business
• Maintain strong CSI, customer satisfaction, and service department performance

WHAT WE'RE LOOKING FOR

Previous Automotive Service Advisor / Service Writer experience is REQUIRED.

The ideal candidate will have:

• Previous automotive dealership Service Advisor experience
• Strong knowledge of automotive maintenance and repair
• Proven ability to recommend and sell automotive services
• Strong understanding of repair orders and technician workflow
• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Experience with dealership CRM and service software
• Ability to manage multiple customers and repair orders in a high-volume environment
• Professional appearance and positive attitude
• Reliable, motivated, and team-oriented work ethic
• Bilingual English/Spanish is a plus

THE RIGHT CANDIDATE

We're looking for someone who can hit the ground running .

You already understand the service drive, repair orders, technician workflow, maintenance recommendations, customer follow-up, and service sales. You know how to communicate effectively with customers while keeping repairs moving and delivering a high-quality experience.

If you're an experienced Service Advisor looking for a dealership where your skills and performance are valued, this could be your next opportunity.

WHY JOIN HORNE MAZDA OF AVONDALE?

Join a growing dealership backed by the Horne family of dealerships , where experienced automotive professionals have the opportunity to build a long-term career.

You'll have the support of an experienced team, access to ongoing training, and the opportunity to earn $5,000-$8,500+ per month based on performance.

READY FOR YOUR NEXT OPPORTUNITY?

If you're an experienced Automotive Service Advisor ready for strong earning potential, career growth, and a team-focused dealership environment , apply today.

Join Horne Mazda of Avondale and take your Service Advisor career to the next level.

Apply today through Indeed.