Receptionist

Schedule: Monday-Friday 730a-3p

Northbrook Health and Rehab is a compassionate and community-focused skilled nursing and rehabilitation facility. We're dedicated to providing exceptional care in a warm, welcoming environment, and we believe the first impression starts at the front desk.

Our Receptionists play a critical role in keeping communication flowing throughout the facility. This position manages a high-volume, multiline telephone system, prioritizes urgent and emergency communications, coordinates information between departments, supports accounts payable and the administrative team, and ensures the front desk operates efficiently and professionally.

Responsibilities:

• Primary point of contact for residents, families, visitors, staff, healthcare providers, vendors, emergency personnel, and community partners
• Answer and route a high-volume of incoming calls promptly and accurately
• Handle administrative tasks such as filing, copying, and data entry
• Recognize urgent or emergency calls and communications and promptly follow established facility procedures
• Maintain clear, accurate, and professional communication during high-volume and time-sensitive situations.
• Coordinate incoming messages and information between department leaders, administration, residents, and families.
• Greet and assist visitors while maintaining awareness of front entrance activity and following facility visitor and security procedures.
• Maintain visitor logs and other required front-desk documentation.
• Provide clerical and administrative support to facility leadership and departments as needed.
• Assist with accounts payable (AP) functions, including receiving invoices, organizing documentation, routing invoices for approval, maintaining records, and communicating with vendors or internal departments as appropriate.
• Receive, sort, distribute, and route incoming mail, packages, deliveries, and other correspondence.
• Perform data entry, scanning, filing, copying, document preparation, and record maintenance.
• Assist with communication, correspondence, and other administrative projects as assigned.
• Maintain accurate and current front-desk resources, telephone lists, contact information, and communication materials.
• Support communication during emergencies, drills, incidents, and other time-sensitive situations in accordance with facility procedures.
• Maintain resident, employee, and facility confidentiality at all times.
• Help coordinate and provide direction to reception coverage to ensure consistent front-desk procedures and expectations.
• Identify front-desk workflow concerns and communicate issues requiring follow-up to facility leadership.
• Maintain a clean, organized, professional, and welcoming reception area.
• Perform additional administrative and clerical duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous experience as a receptionist, medical receptionist, hospital unit clerk/unit secretary, administrative assistant, or similar healthcare support professional required.
• Experience working with a multiline telephone system and high call volume preferred.
• Previous skilled nursing, hospital, medical office, or other healthcare experience strongly preferred.
• Strong computer skills and proficiency with standard office equipment and electronic communication systems.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to prioritize multiple competing responsibilities and frequent interruptions.
• Ability to recognize when information or a situation requires immediate escalation.
• Ability to remain calm, professional, and solution-focused during emergencies and high-pressure situations.
• Strong customer service and interpersonal skills when interacting with residents, families, staff, vendors, and healthcare professionals.
• Ability to handle confidential and sensitive information appropriately.
• Dependable attendance and punctuality are essential for this position.

Why Join Northbrook?

• Supportive and collaborative healthcare environment
• Consistent Monday-Friday daytime schedule
• Opportunity to work closely with facility leadership and multiple departments
• Meaningful role supporting residents, families, staff, and daily facility operations
• Competitive hourly pay
• Opportunity to develop healthcare administrative and leadership experience

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