Social Media Coordinator

Job Description About Roll Up Crepes Roll Up Crepes is a fun, locally loved crepe shop in Orem & Spanish Fork Utah. We’re creative, community-focused, and passionate about great food and experiences. We’re looking for a results-driven Social Media & Digital Marketing Coordinator who can grow our online presence, turn views into visits, and build a loyal community of crepe lovers. Position Overview This role includes social media management, content creation, promotions and specials, community outreach, Google Reviews reputation management, and ads management across platforms like Meta, TikTok, and Google. The goal is clear: increase followers, grow customer engagement, and drive in-store sales. Key Responsibilities Content & Social Media Management Plan, create, and schedule engaging content (posts, Reels, TikToks, stories). Capture high-quality photos & videos of menu items, staff, promotions, events, etc. Write fun, creative, and on-brand captions and hashtags. Promotions & Specials Create and launch campaigns for seasonal specials, menu drops, discounts, loyalty deals, and holidays. Run interactive campaigns (giveaways, polls, contests). Analyze results and optimize for better sales conversion. Google Reviews & Online Reputation Monitor and respond to Google Reviews professionally and on-brand. Encourage satisfied customers to leave reviews to boost the shop’s reputation and SEO ranking. Report feedback trends to management (positive highlights and areas to improve). Ads & Paid Marketing Manage social media ads on Instagram, Facebook, TikTok, and Google Ads (Search & Display). Set budgets, create ad creatives, write copy, and monitor performance. Track analytics and adjust targeting for the best ROI and customer conversion. Community Outreach & Brand Partnerships Collaborate with local influencers, food bloggers, students, clubs, and community groups. Organize pop-ups, school events, sponsorships, and local business collaborations. Represent Roll Up Crepes at events or community gatherings when needed. Analytics & Performance Tracking Track social growth, engagement, ad results, website traffic, promo performance, and sales influence. Prepare simple weekly or monthly reports for management. Stay on top of social trends, Google updates, and new marketing tools. Required Skills & Qualifications Proven experience managing content for a brand or portfolio of social media work. Strong photo/video skills and experience using editing apps (CapCut, Canva, Adobe, etc.). Knowledge of Instagram, Facebook, TikTok, AND basic Google platforms (Google Reviews, Google Business Profile, Google Ads). Strong copywriting and creativity. Organized, self-motivated, and able to meet deadlines. Preferred Skills Experience with paid ads (Meta Ads Manager, TikTok Ads, Google Ads). Familiarity with Google My Business and reputation management. Knowledge of local Utah culture (UVU/BYU communities is a plus). Influencer marketing or brand partnership experience. Ideal Personality Traits Friendly and outgoing—comfortable filming, talking to customers, or being on camera. Creative and trend-aware. Community-minded and passionate about local branding. Results-focused and excited to help grow sales, not just followers. Compensation & Perks Performance-based bonuses for growth in traffic, reviews, and sales. Free crepes during shifts + employee discounts. Flexible schedule and creative freedom. Opportunity to grow with the brand and take on more responsibility. #J-18808-Ljbffr