Veterinary Client Service Representative

Veterinary Client Service Representative

Be the first friendly face for pets and their people at Dynamite Animal Hospital, seeking a friendly, organized, and compassionate Veterinary Client Service Representative to join our collaborative team in North Scottsdale. We provide primary care, emergency and urgent care, bathing, and grooming services for dogs and cats across Scottsdale, Rio Verde, Carefree, Phoenix, and Cave Creek.

Established in 2002, Dynamite Animal Hospital is a full-service veterinary hospital and grooming salon and a Feline Friendly practice. Our core values center on treating the whole patient—mind, body, and soul—because we believe emotional well-being is just as important as physical health.

If you love working with people, care deeply about pets, and enjoy being the heart of a veterinary hospital, this role may be a great fit.

What You'll Do

As a Client Service Representative, you'll be a vital connection between our clients, patients, and medical team by:

• Greeting clients and pets warmly and setting the tone for a positive visit
• Assisting new clients with registration and communicating expected wait times
• Answering phones, emails, and non-medical client questions with professionalism and empathy
• Scheduling appointments, diagnostics, and follow-ups
• Coordinating with referring hospitals to obtain patient records
• Maintaining accurate client and patient information in hospital systems
• Ensuring financial responsibilities are met, including invoicing and cash drawer reconciliation
• Keeping reception, waiting, and exam areas clean and organized
• Supporting, mentoring, and collaborating with fellow team members

What We're Looking For

Preferred experience & skills:

• Customer service experience required; 1+ year of veterinary experience strongly preferred
• Strong communication skills with a team-oriented mindset
• Ability to multitask effectively in a fast-paced environment
• Comfortable handling financial transactions and basic accounting
• Professional, kind, and trustworthy communication with clients and teammates
• Willingness to work certain holidays

You'll thrive here if you are:

• Friendly, positive, and people-focused
• Compassionate and empathetic with pets and their families
• Motivated to grow and develop as a valued member of the hospital team

You'll grow with us:

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – Our Care in Action

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.