Shift Leader - Franchise

Shift Lead

This position is employed with one of Dillas Quesadillas independently owned and operated franchisees, not employed with Dillas Quesadillas Corporate. Do not apply using the button on this page, please click the link below to apply.

APPLY HERE

The Shift Lead has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers.

Deliver The Goods! On each shift, you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!

Use the Tools - leverage company provided materials to train, coach, and run high performing shifts

Get Dirty - be a hands-on working manager

Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost, and labor to name a few

Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift

Principal Duties and Responsibilities: Lead, Manage, and Accountabilities:

Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post-shift meetings and align the Team with the goals!

Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success!

Set Clear Expectations - Define the standards with great training and be vocal about the expectations at Dillas. Be a great coach.

Communication - Give feedback and seek feedback. We want to communicate really well and have an open-door mentality when confronting issues.

Follow up - You've given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Let's root cause why and put a plan in place to succeed next time.

You're a Big Dilla:

Be a great coach - train the Team on proper Dillas procedures on each shift

Inspire - motivate Team to maximize their potential on each shift

Acknowledge - Understand the Team made a choice to work with us. Thank them often.

Award - Celebrate the successes! Recognize the Team for PRIMO performance!

Team and Customer Safety:

Prioritize people - know that Team and Customer safety is our number one priority

Rules - know the rules and ensure they're followed by all

To Do's:

Own your seat at the table - support and promote all programs and initiatives of your restaurant

Stay organized - plan ahead and play your part to support your Leadership Team

Do it Now - have an action-based mentality and always go the extra mile

Add to your plate - strive to develop yourself, strive to take on more responsibility, and grow personally and professionally!

Character Traits: Empathetic. Authentic. Passionate. Positive. Integrity. Fun. Engaged. Efficient. Accountable. Striving. Focused. Organized. Productive. Professional

Additional Requirements: The intellectual and physical demands described below are representative of what must be met by a Service Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions.

Must be 16 years of age or older

Proficient in a variety of technology systems

On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

What We Have To Offer You:

Industry-leading pay with tips

4 Formal Reviews per year (pay increase opportunities)

Enthusiastic Culture: Fun restaurant contests

You're a Big Dilla team program that focuses on Appreciation, Awards, Acknowledgement

Cause-driven Community Impact

A seat at the leadership table

Guaranteed Bonus Program

Flexible work schedules

Food Discounts - eat FREE every shift

40 Hours of Paid Time Off

Closed on Major Holidays!