Insurance Customer Service Agent

Job Opportunity at Dacotah Insurance

Job Summary: Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others. Essential Functions Provide prompt and courteous customer service Assist customers with policy changes Identify customer needs and propose appropriate products and services Consistent utilization of technologies Maintain agency management system Provide support to team members to reach agency performance goals Maintain a strong and positive work ethic and total commitment to success daily Participate in educational opportunities to stay informed of industry developments Perform other duties as assigned Education & Experience Insurance or Other Business-Related Experience Current Property & Casualty Insurance License, or willingness to obtain within 90 days A commitment to professional and ethical behavior Effective verbal and written communication skills; communication proficiency Demonstrated ability to use tact, diplomacy, and professionalism when working with customers and co-workers High importance placed on excellent customer service A self-starter, one who is highly motivated Detail-oriented, thorough with a focus on accuracy Aptitude and willingness to learn various software applications relevant to this position We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including: Health Insurance- Dacotah Bank pays 100% of the premium, individual and family coverage Dental Insurance- Dacotah Bank pays 100% of the premium, individual and family coverage Health Savings Account Life Insurance for the employee and family Paid Vacation and Sick Time Retirement Plan Options Additional Perks and Benefits

Skills

Required: Maintain Confidentiality Expert Customer Service Advanced Highly Organized Advanced Desire to Learn Advanced

Behaviors

Required: Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Team Player : Works well as a member of a group Dedicated : Devoted to a task or purpose with loyalty or integrity Loyal : Shows firm and constant support to a cause

Motivations

Required: Self-Starter : Inspired to perform without outside help Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required: High School or better.

Preferred: Associates or better in Business or related field.

Experience

Preferred: 1-2 years: Insurance Related Experience

Licenses & Certifications

Preferred: Property Insurance Casualty Insurance Life Insurance Health Insurance