Lodging Front Desk Agent

Front Desk Associate

The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.

Essential Functions and Major Responsibilities:

• Greet guests face to face as well as via phone
• Operate the phone switchboard, transferring calls and responding to inquires
• Use computer system to check guests in/out and assist with making reservations
• Accurately and efficiently collect revenues from room rentals and other purchases.
• Provide directions and activity suggestions
• Utilize systems such as SMS/Onity/Lynx for front desk operations
• Provide security for guests by controlling room keys
• Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.

Secondary Responsibilities:

• Assist guests with luggage
• Housekeeping room turnovers
• Other duties as assigned

Specific Job Skills:

License/Certifications- Drivers license preferred

Technical- Basic computer skills necessary. Will use systems such as SMS, Onity and Lynx. Also will utilize Microsoft Office programs such as Excel and Word.

Physical Capabilities- Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)

Additional- Ability to maintain a calm demeanor even while receiving guest complaints

Education/Related Experience:

Minimum education required- High school diploma/GED preferred

Minimum time in related position- Preferred one year in customer service position