Residential Case Manager, Full-time

About the Role: The Residential Case Manager plays a critical role in supporting individuals residing in residential care settings by coordinating comprehensive care plans tailored to each resident's unique needs. This position involves assessing client needs, facilitating access to community resources, and advocating for clients to ensure their well-being and personal development. The Residential Case Manager collaborates closely with multidisciplinary teams, families, and external agencies to promote a safe, supportive, and empowering environment. Success in this role is measured by the ability to improve clients' quality of life through effective case management, crisis intervention, and ongoing support. Ultimately, the Residential Case Manager serves as a vital link between residents and the services they require to achieve stability and independence.

Minimum Qualifications:

• At least two years of experience in case management or residential care settings.
• Strong knowledge of community resources and social service systems.
• Excellent communication and interpersonal skills to effectively engage with diverse populations.
• Ability to maintain confidentiality and adhere to ethical standards in client care.

Preferred Qualifications:

• Bachelor’s degree in Social Work or a related human services field.
• Master’s degree in Social Work (MSW) or related field.
• Experience working with veterans.
• Experience working with individuals with mental health challenges, substance use disorders, or developmental disabilities.
• Familiarity with electronic case management systems and data entry software.
• Bilingual abilities, particularly in Spanish.

Responsibilities:

• Conduct thorough assessments of residents' physical, emotional, and social needs to develop individualized care plans.
• Coordinate and monitor the delivery of services including healthcare, counseling, and education.
• Advocate on behalf of residents to secure necessary resources and support from community agencies and service providers.
• Maintain detailed and accurate documentation of case activities, progress notes, and service plans in compliance with regulatory standards.
• Provide crisis intervention and support to residents during emergencies or periods of heightened need.
• Facilitate communication and collaboration among residents, families, care teams, and external organizations.
• Participate in regular team meetings and case reviews to evaluate client progress and adjust care plans accordingly.
• Ensure compliance with all relevant policies, procedures, and legal requirements related to residential care.

Skills: The Residential Case Manager utilizes strong assessment and analytical skills daily to identify client needs and develop effective care plans. Communication skills are essential for building trust with residents and collaborating with multidisciplinary teams and external agencies. Organizational skills enable the manager to handle multiple cases simultaneously while maintaining accurate documentation and meeting deadlines. Problem-solving and crisis intervention skills are frequently applied to address urgent client situations and adapt care strategies accordingly. Additionally, empathy is critical in providing respectful and individualized support to a diverse client population.

Benefits: At our organization, we believe that caring for our community begins with caring for our team. We offer a comprehensive benefits package that supports your wellbeing, financial security, and professional growth. Benefits include competitive health, dental, and vision insurance; a 403(b) retirement plan with employer match; 4–6 weeks of paid time off based on years of service; 8 paid holidays and paid site-closure days; employer-paid short-term disability and life insurance with optional supplemental coverage for eligible dependents; and a continuing education (CEU) allowance for applicable roles to support ongoing learning and impact. Select positions are also eligible for the National Health Service Corps (NHSC) loan repayment program.

EOE