Patient Compliance Specialist

Job Description Job Description Position Summary The Patient Compliance Specialist provides essential support to both patients and the clinical team, ensuring a welcoming and efficient experience for all patients. This role encompasses a range of responsibilities, including scheduling, patient interaction, and assisting with Durable Medical Equipment (DME) management. Additionally, this position serves as a liaison between patients and providers, managing patient compliance, scheduling, and administrative tasks related to equipment setup and returns. Responsibilities Manage patient compliance efforts, guiding patients on how to use equipment and adhere to treatment plans. Serve as the primary, professional point of contact for all patient interactions, including phone calls, in-person visits, and email inquiries. Greeting, check-in, and direct patients, ensuring all necessary paperwork and protocols are completed upon arrival. Will serve as a backup to receptionist when necessary. Schedule clinic appointments, DME setups, mask fittings, and equipment checks based on patient and provider needs. Assist with DME setups, mask fittings, and equipment checks as required. Coordinate with providers on mutual patients, ensuring seamless communication regarding treatment and equipment needs. Prepare and manage pickup tickets for equipment returns, ensuring accurate records. Oversee patient payments, including collecting copays, fees for supplies, and other out-of-pocket expenses. Complete daily close of patient payments, ensuring accurate financial records. Organize and distribute mail and manage office supplies requisitions as needed. Voicemails must be cleared out and responded to DAILY. Knowledge, Skills, and Abilities Strong organizational skills with the ability to multitask, prioritize, and meet deadlines. Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer applications. Excellent reading comprehension for interpreting patient and provider documents accurately. Exceptional interpersonal and communication skills, with a compassionate and professional demeanor when interacting with a diverse community of patients and staff. A proactive, collaborative, and patient-centered approach to work. Qualifications High School Diploma or GED equivalent. At least 1 year of administrative or healthcare-related experience, preferably in a clinical or patient-facing setting. #J-18808-Ljbffr 6AM City, LLC