Medical Assistant - Family Practice Residency Clinic

Medical Assistant

As a Medical Assistant at PHC you will support the delivery of healthcare by providing clinical care and administrative support as delegated by licensed clinical staff. You will work in accordance with standard and scope established by PHC policies and procedures and will performs work with special consideration for patient safety and infection control policies and procedures. You will work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care.

This position typically works at PHC at Mercy Family Practice Residency Clinic in Des Moines and may be 40 hours per week, Monday - Friday 8 AM - 5 PM with occasional closing duties. Evening and weekend hours are typically not required.

Our Medical Assistants are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply.

What You Will Do

1. Collaborates with assigned Patient Care Team and others to provide needed healthcare to patients in a clinic setting. Performs assigned workflows efficiently and effectively.
2. Prepares for exam/procedure and assists provider as requested. Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow.
3. Documents patient care accurately and timely in the electronic health record. Completes timely prior authorizations and referrals per established guidelines.
4. Performs point-of-care testing per CLIA guidelines and other established workflows. Ensures service orders are completed timely. Administers medications, immunizations, and treatments per written or standing orders.
5. Provides patient education appropriate to the patient's age and identified learning needs.
6. Completes and accurately documents quality controls per established process. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate.
7. Performs other duties as assigned.

Qualifications You Need

• High school diploma or equivalent.
• One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Excellent interpersonal, teamwork and collaboration skills with ability for a team approach to care plus develop and maintain effective working relationships with a diverse group of individuals.
• Organization and priority skills with detail orientation.
• Professional skills with ability to remain composed in all situations and show empathy.
• Basic computer skills with proficiency using Microsoft Office applications and electronic health record system.
• Effective problem-solving skills.
• Licenses & Certifications: Current Basic Life Support for HealthCare Providers; current Mandatory Reporter approved for the State of Iowa. Must be obtained with Introductory Period if not current.

• Effective Medical Assistant skills with ability to utilize universal precautions in patient care.
• Work experience in a community health center or medical clinic.
• Effective verbal and written communication skills in Spanish.
• Phlebotomy skills.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - 23.32 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum of $27.98 per hour. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• Eight paid holidays
• Tuition reimbursement program
• 401k with company match
• Medical, dental, & vision
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Pride rewards program

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.