Hotel Front Office Manager

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities: • Compile occupancy reports and financial information for the general manager • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Make sure to adhere to the front desk budget and put in orders for office supplies as needed • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints Qualifications: • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • Have superb communication skills, management skills, and multitasking skills • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • High school diploma or equivalent certification required (GED) • 1 year of previous experience working in the hospitality industry

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