Customer Service Specialist

Job Description

Job Description

About the Role:
Gorilla Movers of Wisconsin Inc is looking for an enthusiastic and dependable Customer Service Specialist to join our team in Sun Prairie, WI! In this role, you'll be the friendly first point of contact for our customers, helping to make every move a smooth and stress-free experience. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

• Respond to inbound customer inquiries via phone, email, and other communication channels
• Schedule and coordinate moving appointments, ensuring accurate booking details
• Provide customers with accurate quotes, service information, and moving guidance
• Follow up with customers before and after moves to ensure satisfaction
• Resolve customer concerns, complaints, and issues in a professional and timely manner
• Maintain and update customer records in the company's scheduling system
• Collaborate with dispatch and moving crews to communicate special requests or schedule changes

Requirements:

• 1+ years of customer service, call center, or administrative experience preferred
• Strong verbal and written communication skills
• Proficiency with basic computer applications 
• Ability to multitask and stay organized in a high-volume environment
• Ability to work effectively both independently and as part of a team
• Friendly, patient, and solution-oriented demeanor
• Experience in the moving, logistics, or home services industry is not required, but is a plus

About Us:
Gorilla Movers of Wisconsin Inc is a 5-star company that has built a strong reputation across Wisconsin for delivering reliable, professional, and efficient moving services. Customers trust us to handle their belongings with care, and our team takes pride in going above and beyond on every job. We foster a supportive, team-oriented workplace where employees are valued and given the tools they need to succeed.