Program Manager

Responsibilities Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition Required Skills Hands‑on experience administering or enabling event management platforms, specifically Experience with Rainfocus Demonstrated experience leading tool adoption or platform migrations across cross-functional teams Experience defining and tracking metrics and running programs to improve operational performance Preferred Skills Experience with Splast or Cvent Strong stakeholder communication, documentation, and training delivery skills Enablement/Change Management experience Training experience Marketing, specifically with events experience Education/Experience 5+ years of experience in change management, enablement, marketing or events operations, or program management. BA/BS degree in Marketing or Communications, nice to have but not a requirement. Pay Range Pay range is $66 - $71 per hour with full benefits available. paid time off medical insurance dental insurance vision insurance life insurance 401K parental leave and more The Promises We Make At Crystal Equation, we empower people and advance technology initiatives by building trust. For more information regarding our Privacy Policy, please visit crystalequation.com/privacy. #J-18808-Ljbffr